Director, Platform Enablement (4 Positions)

Band

Level 6

Job Description Summary

#LI-Hybrid

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare we leverage advanced technology and data to deliver patient-centric solutions enhance customer engagement and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a Customer 360 operating model.

Reporting to the Executive Director CRM Adoption & Enablement this role serves as the enablement lead for one or many functions responsible for translating CRM capabilities into practical intuitive and high-impact experiences that drive sustained adoption and commercial value for field teams and/or internal users.

The Director Platform Enablement is responsible for driving CRM adoption and enablement for teams across Novartis US. This role ensures that users are equipped with the training tools and real-world support needed to effectively leverage CRM capabilities in their customer and partner interactions and workflows.

This position will be located at the East Hanover NJ site and will not have the ability to be located re-motely. This position will require 15% travel as defined by the business (domestic and/ or international.

There are 4 positions available.

Job Description

Major Accountabilities:

Enablement Strategy & Delivery

• Develop and execute a comprehensive enablement strategy forusers aligned with CRM transformation goals andfunction-specificobjectives

• Design and deliver role-specific training programs job aids and enablement resources tailored todifferent userparsonas including for examplefield sales and customer engagement workflows

• Align enablement strategy with commercial performance goals such as targeting effectiveness call execution quality and customer engagement metrics

• Design and implement train-the-trainer sessions to build internalexpertiseand scale enablement efforts. Empower selected field leaders and subject matter experts to deliver training coach peers and reinforce CRM adoption across teams.

• Partner withMedicalSales and Commercial leadershipand enablement teamsto understand user needs pain points and adoption barriers specific to customer-facing interactions

• Drive AI and on-platform strategies to deliver best-in-class enablement outcomes. This includesleveragingadvanced analytics automation and platform-native capabilities to enhance training support and adoption ensuring field teamsbenefitfrom innovative data-driven enablement solutions.

Adoption & User Experience

• Own and drive adoption KPIsestablishingmetrics that reflect sustained CRM engagement and commercial impact

• Drive sustained adoption of CRM capabilities through proactive engagement coaching and field support

• Conduct field engagement activities (e.g. ride-alongs field feedback sessions) to create practical field-ready enablement and understand real-world challenges

• Monitor adoption metrics and user feedback toidentifygaps and continuously improve enablement approaches

• Collaborate with CRM product teams to advocate for field user needs and influence platform enhancements

Cross-Functional Collaboration

• Partner with Communications to ensure users receivetimely relevant messaging about CRM updates and initiatives

• Collaboratewith other Platform Enablement leads tosharebest practices and ensure consistency across enablement programs

• Coordinate with IT training and commercial operations teams to synchronize enablement activities with system rollouts and sales cycles

• Engage in matrix leadership acrossa diverse portfolio ofstakeholders without direct authority

Governance & Reporting

• Establish enablement governancestandards forto ensure quality consistency and field impact

• Track and report on vertical adoption KPIs training completion user satisfaction and field-driven commercial metrics forfunction-specificaudiences

• Present enablement progress and insights to executive leadership and Commercial stakeholders

• Partner with the ED to drive sustained adoption of CRM capabilities

Novartis seeks an accomplished enablement andchangemanagement leader withdemonstratedsuccess driving technology adoption withincommercialfunctions. Strong understanding of commercial operations field dynamics and the ability to translate complex capabilities into field-ready experiences are essential.

Essential Requirements:

• Bachelors degree required; Masters degree MBA or commercial/sales operations background preferred
• 7 years in enablement training consulting change management or related roles preferably supporting SalesMedicalCustomer/PatientEngagement or field force functions
• Demonstrated success driving adoption of CRM or enterprise technology solutions within commercial or sales teams
• Proven ability to coach and influenceleadership and fieldteams on technology adoption and best practices
• Strong understanding of pharmaceutical workflows customer/patientengagement practices and field operations
• Experience working closely with field teams to understand practical real-world enablement needs and create field-ready solutions
• Experience designing and delivering role-specific training and enablement programs at scale to diverse populations
• Excellent stakeholder management skills with the ability to partner effectively with leadership and field teams
• Proven matrix leadership experience in complex pharmaceutical or healthcare enterprise environments
• Knowledge of CRM platforms (Salesforce Veeva) and their application in commercial sales contexts

Novartis Compensation Summary:

The salary for this position is expected to range between $185500 and $344500 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$185500.00 - $344500.00

Skills Desired

Agility Agility Brand Analysis Brand Awareness Commercial Excellence Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing Go-To-Market Strategy Healthcare Needs healthcare outcomes Influencing Skills Inspirational Leadership launch products Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management 2 more