Sales Recovery Manager

Position Overview

At Home Genius Exteriors we dont believe in lost dealsonly missed opportunities. As a Rehash Manager you will play a critical role in re-engaging homeowners who have already experienced our sales process but didnt move forward.

Youll own a high-value pipeline of warm leads and use a consultative customer-first approach to uncover objections rebuild trust and deliver tailored solutions that align with our mission: delivering a different experience in home improvement.

Key Responsibilities

Strategic Follow-Up

• Execute disciplined multi-channel outreach (call text email) to re-engage previously quoted homeowners
• Reposition Home Genius Exteriors value proposition with clarity and confidence

Consultative Objection Resolution

• Identify true buying barriers (price timing trust scope) and address them with tailored solutions
• Present financing options scope adjustments and product education to align with customer needs

Pipeline Ownership

• Manage and prioritize a pipeline of unsold estimates based on revenue potential and close probability
• Maintain accurate CRM documentation and follow-up cadence

Customer Experience Focus

• Deliver a high-energy professional experience that reflects HGEs commitment to excellence
• Reinforce brand trust and differentiate HGE from competitors

Cross-Functional Collaboration

• Partner with Sales Scheduling and Operations teams to seamlessly rebook and close opportunities
• Ensure smooth handoff from recovery to project execution

Performance & Accountability

• Track and improve key metrics including close rate recovered revenue and average job size
• Continuously refine messaging scripts and approach based on performance data

What Were Looking For

• Sales Experience: B2C sales (home improvement roofing siding windows HVAC or similar preferred)
• Closer Mentality: Proven ability to overcome objections and close deals in a competitive environment
• Communication Skills: Strong verbal and written communication with the ability to build trust quickly
• Resilience: Comfortable handling rejection and persistent in follow-up
• Tech Proficiency: Experience using CRM systems and managing high-volume outreach
• Education: High school diploma required; college degree preferred

Why Home Genius Exteriors

• Industry-leading training and sales systems
• High-performance growth-oriented culture
• Opportunity to directly impact revenue and company growth
• Competitive base uncapped commission/bonus structure

Ideal Candidate Profile

This role is perfect for someone who:

• Hates leaving money on the table
• Enjoys solving problems and winning back customers
• Brings energy urgency and accountability every day
• Wants to grow within a fast-scaling high-performance company