IT Support Analyst
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Job Location:
El Segundo, CA - USA
Monthly Salary:
$ 26 - 29
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The IT Support Analyst I provides front-line technical support to employees serving as the first point of contact for IT-related issues across the organization. This role supports core enterprise systems and applications ensuring timely resolution of technical issues and maintaining operational continuity. The Analyst troubleshoots routine issues documents support activity and escalates complex incidents while guiding users on system functionality and best practices.
Primary Responsibilities
- Provide first-level technical support for system access application usage mobile devices and enterprise platforms
- Troubleshoot routine issues and guide users through system functionality and problem resolution
- Manage and document support cases including troubleshooting steps and resolutions within the ticketing system
- Escalate complex or unresolved issues to senior analysts or specialized technical teams
- Support user onboarding and offboarding by managing account setup access and system configurations
- Monitor incoming support requests to ensure timely response and adherence to service standards
- Contribute to knowledge base documentation and support process improvements
This is a hybrid position coming into the El Segundo office 1x per month.
WHAT YOU BRING TO THE TABLE:
Qualifications
- 13 years of experience in IT support service desk or technical support roles
- Experience troubleshooting operating systems applications and mobile devices
- Ability to document technical issues and follow structured support workflows
- Strong communication and customer service skills
- Ability to manage multiple support requests in a fast-paced environment
- Experience supporting enterprise platforms such as Salesforce preferred
Skills
- Technical troubleshooting and problem-solving
- Clear communication with non-technical users
- Customer service and user support mindset
- Organization and attention to detail in case documentation
- Ability to prioritize and manage multiple requests
- Familiarity with IT service management practices
- Adaptability and continuous learning mindset
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$26.04 - $29.95 USD
Required Experience:
IC
