Ecommerce Customer Experience Specialist

TES Staffing

Job Location:

Honeoye Falls, NY - USA

Hourly Salary: $ 20 - 25

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

E-commerce Customer Service Specialist (Marketplace Shopify Experience Required)

Honeoye Falls NY (On-site)
Full-Time Monday - Friday 8a-5p
$20$25/hour- depending on E-commerce experience and exposure
Must have hands-on experience with Amazon Seller Central Shopify eBay or Walmart Marketplace to be considered.

Work at the center of fast-moving ecommerce brands
If youve worked inside Amazon Seller Central Shopify eBay or Walmart and know what its like to juggle orders messages and customer expectations in real time this role is for you.
TES Staffing is hiring an Ecommerce Customer Service Specialist to support two growing brands for one of our customers. This company sells educational science equipment to schools and consumers. Youll be on the front lines of the ecommerce operations helping customers solving problems and keeping orders moving across multiple platforms.

This is not a call center job.

This is a hands-on ecommerce role where youll own workflows solve real issues and help improve how we operate.

What Youll Actually Do
Youll be the go-to person for everything customer-related across our ecommerce channels:

Own Customer Communication Across Platforms

Respond to customers on Amazon Shopify eBay Walmart email and phone
Handle high message volume while maintaining speed quality
Resolve questions around orders products shipping and returns
Keep inboxes cleannothing falls through the cracks

Manage Orders Fix Problems Fast

Process order edits cancellations replacements and special requests
Investigate issues with warehouse ops and vendors
Handle damaged missing or incorrect shipments
Update listings when customer feedback reveals gaps or issues

Handle Returns Refunds

Process returns and refunds across multiple platforms
Follow platform policies (Amazon/Walmart/eBay) accurately
Spot patterns and flag recurring issues

What Makes You a Strong Fit
Were specifically looking for people who have worked inside ecommerce platformsnot just general customer service.
You should have:

Experience using Amazon Seller Central Shopify eBay or Walmart Marketplace
24 years in customer support ecommerce operations or similar
Strong written communicationyou can sound clear professional and human
Ability to manage multiple tabs systems and conversations at once
A high level of ownershipyou dont wait to be told what to do

Youll stand out if you have:

Experience with tools like Zendesk Gorgias HelpScout or Pipedrive
Familiarity with ecommerce workflows (order management returns fulfillment issues)
Experience writing templates SOPs or help docs
Comfort working with technical or product-specific questions

The Environment

Fast-paced growing ecommerce operation
No two days look the same (seriously)
High volume is normalyoull need to be organized and focused
Collaborative team across ecommerce ops and product

If youve only done traditional customer service this probably isnt the right fit.
If youve worked inside ecommerce platforms and enjoy solving real operational problemswe want to talk to you.

Required Experience:

E-commerce Customer Service Specialist (Marketplace Shopify Experience Required)Honeoye Falls NY (On-site)Full-Time Monday - Friday 8a-5p $20$25/hour- depending on E-commerce experience and exposureMust have hands-on experience with Amazon Seller Central Shopify eBay or Walmart Marketplace to be co...