Specialized Consumer Client Solutions Business Support Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities financial control/budgeting and consolidation personnel processes audit/compliance premises associate training service quality process improvements business continuity and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

The BSM is responsible for supporting the Specialized Consumer Client Solutions organization by driving responsible growth through strong collaborative business partnerships and delivering timely reporting and data-driven analysis.

Responsibilities:

• Leads communication coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines including logistics communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion

Required Qualifications:

• Excellent people skills and emotional intelligence
• Advanced PowerPoint Excel and SharePoint skills
• Self-starter able to work independently with minimal oversight and guidance
• Expertise in Process Understanding and Design
• Strong organization skills including the ability to manage multiple responsibilities prioritize and meet deadlines
• Strong communication/presentation skills
• Ability to lead through influence

Desired Qualifications:

• Associates Degree or equivalent work experience
• Strong leadership abilities communication and delegation skills
• Expert level Microsoft suite skills particularly PowerPoint and Excel

Skills:

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies Procedures and Guidelines Management

Shift:

Hours Per Week:

Pay Transparency details