Student Assistant- IT

About San Francisco Bay University:

San Francisco Bay University (SFBU) a nonprofit WASC-accredited university situated in the heart of Silicon Valley in Fremont California seeks a Student Assistant. SFBUs mission is to offer inclusive innovative and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good.

At SFBU students come first. We prioritize students needs by fostering personal engagement among students faculty and staff. We are committed to providing affordable quality education with a deep commitment to diversity equity inclusion and social justice.

We encourage you to learn more about SFBU by reviewing our strategic plan at Overview:

The Student Assistant in University Operations IT provides first-level technical support to faculty staff and students while assisting with classroom and office technology troubleshooting issues and supporting audiovisual setup for events. The role also includes tracking IT inventory preparing user resources and contributing to training to improve technology use across campus.

Duties and Responsibilities:

• Provide first-level technical support to faculty staff and students for hardware software and network-related issues.

• Assist with classroom and office technology maintenance performing routine checks and reporting technical problems as needed.

• Support the setup configuration and troubleshooting of audiovisual equipment for classrooms meetings and events.

• Perform data entry and assist in tracking IT equipment and supplies inventory.

• Help prepare user manuals and assist in conducting user training sessions to improve technology adoption and ease of use.

• Follow IT department policies and procedures to ensure security and compliance with university or company standards.

Knowledge Skills and Abilities:

• Strong verbal and written communication skills with the ability to convey technical information clearly.

• Proficiency in MS Word MS Excel Google Mail Google Calendar and Google Docs. Maintain a professional appearance and attitude.

• Providing excellent customer service.

• Basic understanding of computer systems networks and troubleshooting.

• Willingness to learn and adapt to new technologies and processes.

Minimum Qualifications:

• Be a full time student at SFBU

• Have a high school diploma

• Previous experience in an IT support role (preferred but not required).

Work Environment & Physical Demands:

Job duties typically performed in an office environment. Physical demands may include lifting up to 40lbs bending and sitting. The employee is occasionally required to sit or stand for long periods.

This position will be 1 to 4 days a week for 4 to 5 hours a day.

Salary Range: $18 - $22 per hour

Application Process:

To ensure full consideration please submit your application and include the following:

• Cover letter

• CV/ Resume

This position description is not intended to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race color religion sex age national origin disability veteran status sexual orientation or any other characteristic protected by law.

In accordance with federal and state disability laws San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process please contact SFBU Human Resources at