IT Operations Helpdesk Administrator (Vietnam)

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

Were building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. Were hiring three positions covering:

• Full weekend coverage (Saturday & Sunday 24 hours) split across three 8-hour shifts
• Weekday shifts (one or two days per person 06:0014:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps

Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 2432 per week depending on schedule.

These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods youll have space for system improvements maintenance and new solutions.

Available Schedules (all times ICT/Vietnam)

Schedule A 32 hours/week

Monday Friday Saturday Sunday: 06:0014:00

Schedule B 32 hours/week

Tuesday Wednesday: 06:0014:00 Saturday Sunday: 14:0022:00

Schedule C 24 hours/week

Thursday: 06:0014:00 Saturday Sunday: 22:0006:00

Please indicate which schedule(s) youre interested in when applying.

What Youll Do

• First responder for employee IT support via helpdesk tickets chat and other channels.
• Troubleshoot issues across Windows macOS and Linux environments.
• Manage user accounts access and permissions through Okta Active Directory and Google Workspace.
• Administer SaaS platforms including CrowdStrike Jira Slack and others.
• Handle zero-touch workstation deployment and remote endpoint management.
• Monitor systems and security tooling for alerts or events requiring escalation.
• Maintain support documentation and runbooks.
• Coordinate with vendors on hardware procurement returns and repairs.
• Take on project work system improvements automation and new solutions during downtime.

You May Be a Good Fit If You Have

• Strong English proficiency written and verbal. Youll communicate with employees across multiple timezones via chat tickets and video calls.
• Experience in helpdesk desktop support or IT operations covering Windows macOS and Linux.
• Working familiarity with identity and access management Okta Active Directory or similar.
• Comfort administering cloud-based platforms (Google Workspace Jira Slack etc.).
• Familiarity with Linux servers and/or Windows Server environments.
• Some scripting ability (Bash Python or similar) or willingness to develop it.
• Basic understanding of cybersecurity principles hands-on experience is a plus.
• Personal curiosity about technology home labs side projects automation experiments anything that shows you tinker and learn on your own.

Bonus

• SSO and provisioning protocols (SAML 2.0 SCIM).
• Endpoint management and zero-touch deployment tools.
• Networking fundamentals VPNs and firewall/routing concepts.
• A/V and telecom systems.
• Authorization and privilege management (LDAP/AD binding least-privilege access).

Work Style

• Independent on weekends with escalation paths for critical issues.
• Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
• We value self-motivation clear communication and a genuine desire to grow your skills and step outside your comfort zone.
  
  
  
  
  
  
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