Patient Encounter Associate- Hem Onc- Mt. Sinai St. Lukes Full Time Days TEMPORARY

The Patient Encounter Associate performs all support functions related to patient reception scheduling and financial pre-clearance ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling pre-registration self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information determining insurance/payment source identifying necessary authorization or referral requirements and assisting with determining and resolving insurance issues.

Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system.

Gathers registration and financial information for patient pre registration enters the information into the practice management systems and ensures all entries are completed and accurate.

Answers phones for the practice; schedules re-schedules and cancels patient appointments based on established protocols.

Contacts patients at home to confirm and canceled appointments as needed.

Checks in patients upon arrival at the practice and performs full registration including: provider based registrations verification of demographics completion of financial screening prioritizing and verifying insurance.

Ensures the patient has paid or collects the appropriate co-pay under the direction of billing management and provides the patient with a receipt as per cash-control protocols.

Performs simple to moderately complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit.

Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in the electronic health record (EHR).

Reviews status of waiting room on a regular basis and advises patients of wait times.

Scans documents into electronic health record (EHR) on a daily basis.

Responsible for the distribution of metro-cards using web-based program PTAR or manual entry if computer system is malfunctioning.

Assembles all necessary paperwork; labels distress thermometers for both physician and chemo/infusion practices.

Maintains all physicians and chemo/infusion schedules in Centricity Business (IDXeIDX) ensuring that all patients arrived in real time. Also responsible for making sure that at the end of business day that no patient is left in a PEN status.

Follows all HIPPA and other federal/state agency requirements regarding proper handling pf PHI documents.

Collective bargaining unit: SEIU 1199-MSSL

SEIU 1199 at Mount Sinai St. Lukes BUN - Hematology Oncology - STL Mount Sinai St. Lukes