Data Center Operations Manager (On-site Phoenix Arizona, USA)

Job Duties

Provide general supervision of the onsite team to ensure all systems and processes are

running smoothly

Combination of people management and personal contribution to maintain and improve

both sides of data-center life

Organize and manage the teams workflow including balancing the workload during the

day

Maintain a productive environment motivate and inspire team members

Facilitate problem solving and resolve conflict situations

Be an escalation point for colleagues

Handle incidents and respective incident reports as required

Develop and maintain in-depth product knowledge

Provide regular and constructive feedback to team members to help them develop

improve and enhance their skills and knowledge take appropriate corrective actions

when required

Assist with updating internal documentation

Be engaged in continuous training and self-education

Identify areas of development for team members and provide development coaching

Foster a culture of safety security and compliance in all aspects of datacenter activities

Contribute to resource planning to ensure teams are meeting SLAs and project

deliverables including non-standard hours maintenance availability

Encourage sharing of lessons learned best practices process/procedural innovation

and tools to improve efficiency and team success

Actively contribute to open communication within the team

Deliver the below activities through personal contribution and action and through

mobilizing others:

* Rack Stack and Cable Network Server and Storage equipment.

* Hardware and Software configuration and installation.

* Cable Power and Temperature Management.

* Develop and Document onsite fault analysis strategies.

* Take responsibility for asset and inventory control / accurate onsite stock

information

Build cross functional relationships and have the ability to influence policies and

procedures to improve global data center operations

Participate in an on-call rotation.

Requirements

60 months of experience as Computer and Information Systems Manager Data Center Operations Manager IT Operations Manager or related occupation.

5 years of progressively responsible experience in data center operations or IT infrastructure management including at least 3 years in a supervisory or managerial role.

Bachelors degree in Engineering Computer Science Education or related technical field.

Experience in infrastructure management including capacity planning demand/supply management production planning and operations planning.

Experience leading cross-functional teams on large-scale data center projects and initiatives.

Knowledge of commercial-grade server storage network and power systems commonly used in enterprise data center environments including oversight of installation configurationand troubleshooting.

Experience managing multiple concurrent projects.

Must be able to work flexible hours including extended hours during emergency situations.

Must be able to report onsite to the primary worksite within 60 minutes when on-call for emergency response.

Ability to lift 50 lbs.

Occasional international travel required (approximately once annually)

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• Jobsite: Phoenix AZ.

• Contact: Namecheap 4600 East Washington Street Ste 300 Phoenix AZ 85034 or

• Deadline for application: 21 May 2026