Sales Coordinator-TWELVE Hotels & Residences – Atlanta, GA

Position Title: Sales Coordinator

Location: TWELVE Hotels & Residences Atlanta GA
Department: Sales & Marketing
Reports To: Director of Sales

Position Overview

The Sales Coordinator plays a key role in supporting the Sales & Marketing team by ensuring seamless coordination of sales activities client communications and administrative functions. This position is essential to driving revenue maintaining client relationships and delivering a high-touch luxury guest experience aligned with the TWELVE brand.

Key Responsibilities

Sales & Administrative Support

• Provide day-to-day administrative support to the Director of Sales and Sales Managers
• Prepare proposals contracts and group resumes in a timely and professional manner
• Maintain accurate records in CRM systems (Delphi Opera or similar)
• Assist with RFP responses rate loading and account management
• Generate reports on sales activity production and revenue tracking

Client & Guest Relations

• Serve as a primary point of contact for client inquiries and follow-ups
• Coordinate site inspections and client visits ensuring a seamless experience
• Support group bookings from inquiry through execution
• Build and maintain strong relationships with clients vendors and internal teams

Event & Group Coordination

• Collaborate with Operations Catering and Front Office teams to ensure successful execution of group stays and events
• Prepare group resumes BEO support documents and internal communication sheets
• Monitor room blocks cut-off dates and special requests

Marketing & Sales Initiatives

• Assist in executing sales strategies promotions and marketing campaigns
• Support social media and digital marketing efforts (as applicable)
• Coordinate collateral materials and presentations

Operational Excellence

• Ensure all sales documentation is accurate and compliant with brand standards
• Maintain organized filing systems and documentation
• Uphold company service standards and contribute to a positive team culture

Qualifications & Requirements

• Bachelors degree in Hospitality Business or related field preferred
• 12 years of experience in hotel sales front office or hospitality operations
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word Excel PowerPoint)
• Experience with hotel systems (Opera Delphi Salesforce etc.) preferred
• Ability to work in a fast-paced luxury hospitality environment

Core Competencies

• Attention to detail and accuracy
• Customer-focused mindset
• Strong interpersonal and relationship-building skills
• Time management and prioritization
• Team collaboration and adaptability

Work Environment & Expectations

• Ability to work flexible hours including occasional evenings or weekends based on business needs
• Professional appearance and demeanor consistent with a luxury brand
• On-property presence required