Principal Product Manager, World Wide Returns and Recommerce

We are seeking a Principal Product Manager to lead the development of a new external-facing product and associated customer experiences. This role will own a critical set of capabilities that enable external partners and client applications to integrate seamlessly with our systems while also delivering intuitive high-quality customer-facing experiences.
This is a 01 role focused on building and scaling a new business capability. You will define the long-term vision and product strategy working backwards from customer needs to design scalable product solutions and user experiences that drive adoption.
You will operate across multiple layers of the stackowning APIs integrations and orchestration while also shaping first-party applications and workflows. This role requires strong technical depth product judgment and the ability to operate effectively in highly ambiguous environments.


Key job responsibilities
Define and own the vision strategy and roadmap for a new product and product offering
Design and deliver scalable APIs and integration frameworks that support a wide range of external partners (e.g. SaaS products marketplaces enterprise systems)
Build and evolve customer-facing experiences including first-party applications and workflows to drive adoption and usability
Work closely with engineering teams to influence architecture system design and technical trade-offs across distributed systems
Establish best practices for API design developer experience versioning and system interoperability
Partner with business development and partner teams to onboard and scale integrations
Own end-to-end product delivery from ideation through launch and iteration operating effectively in ambiguous environments
Drive alignment across multiple teams and systems to deliver cohesive end-to-end solutions
Define success metrics and use data to continuously improve product performance adoption and customer experience
Identify and expand into adjacent problem spaces as the business evolves


A day in the life
You will work closely with engineering design and partner teams to define and deliver product capabilities and customer-facing experiences. You will engage with external partners and internal stakeholders to understand requirements prioritize features and ensure successful integrations. You will balance short-term delivery with long-term product scalability continuously improving the product based on data and customer feedback.

About the team
The team is focused on building scalable product capabilities and customer experiences that enable external partners and clients to integrate with our systems. We operate in a highly collaborative environment working across multiple teams to deliver solutions that support a wide range of use cases and drive meaningful business impact.

- 10 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
- 10 years of end to end product delivery experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product

- Experience owning technology products

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