Debt Management A4

This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.

The successful candidateswill play a pivotal role in the recovery process and work as part of a fast paced team.You will undertake work where escalation of our standard recovery process is required progressing civil route and dealing with specialist bursaries. You will work as part of the wider recoveries team providing support and advice to A3 Recoveries Officers but have no line management responsibility.You will have excellent communication skills communicating with internal and external stakeholders via email and telephone.

Supporting students and linking to our SAAS corporate value to put customers at the heart of everything we do.

Responsibilities/Main Duties

• Managing the overpayments of students which include specialist funded schemes gathering and maintaining an accurate record of repayments
• Assisting Managers with forecasting and providing Management Information running reports
• Investigating and progressing complex cases and providing support to A3 Recoveries officers.
• Coaching mentoring and training new members of staff on current processes and proven ability to work effectively in a changing environment and contributing to overcoming challenges
• Adding cases to the Debt Management System identifying and implementing appropriate debt recovery action by email telephone call or by letter following appropriate guidelines.
• Liaising with Solicitors and Sheriff Officers to begin legal actions and progressing court action and making decisions within current guidelines on whether court action is necessary and appropriate.
• Working closely with Finance colleagues in the reconciliation of overpayments.
• Investigating payments that cannot be reconciled and refunding debtors in the case of overpayments.
• Assist with the complex Dentistry intake and reviewing all correspondence from Policy and Solicitors following the outcome of the current legal hearing

• Assist with the HMRC Data Pilot

Internal candidates may need to gain higher security clearance than they currently hold if successful in their application.