IT Support Analyst

Born from an entrepreneurial spirit and driven to find bettersolutionsTarkettSportschallengesthe status quo andcontinuesto change the game for athletes and facility ownerspioneering innovations that have reshaped entire industries.

Our team is made up of the most experienced and knowledgeable experts in the field.

From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions we lead with passion pride and purpose.

Trusted at every level from professionalstadiums to local community venues Tarkett Sportsis at the surface of over 80000 installations highlightedby projects in NFL CFL MLS and at renowned NCAA division I programs.

Join the team behindrenowned nameslike FieldTurf Beynon SportsClassicCourtGrassMasterTarkett Sports IndoorandTarkett Sports Construction.Helpusbuild the next world-class venue.

Whatyoulldo:

• Provision and configure new user workstations hardware software and security access.

• Create andmaintainuser accounts and ensure proper permissions.

• Supportenduserdevices applications printers conferencing tools and mobile technology across multiple sites.

• Troubleshoot issues via phone email chat and ticketing tools while meeting SLA expectations.

• Log track and escalate incidents to ensuretimelyresolution and clear communication with users and stakeholders.

• Participate in anoncallrotation to supportafterhoursincidents.(nights weekends and potential holidays.)

• Diagnose recurring issues and identify root causes to reduce future disruptions.

• Perform basic hardware repairs and coordinate warrantyservicewith vendors.

• Manage inventory of hardware peripherals consumables and software licenses.

• Handle device recovery license removal and legal hold requirements fordepartingusers.

• Maintainaccurateasset records and ensure proper device assignments.

• Coordinate electronic equipment disposal and obtain certificates of destruction.

• Test new hardware software and peripherals prior to deployment.

• Create and update training materials and contribute to IT andenduserknowledge base articles.

• Mentor new team members and support onboarding.

• Monitor system health follow best practices and troubleshoot alerts tomaintainperformance.

• Stay current onnew technologiesand recommend improvements to enhance the user experience.

• Communicate technical concepts clearly and professionally.

• Research complex issues using all available resources and document solutions.

• Prioritize multiple tasks effectively and build strong relationships with users and IT colleagues.

What you need for success:

• Associate degree in Computer Science Information Technology or equivalenthands onexperience.

• 3 years of experiencesupporting end users hardware and software in afast pacedenvironment.

• Strong background in installing configuring documenting testing and training on new applications and systems.

• Solid technical skills across computers hardware software and troubleshooting.

• Excellent verbal and written communication skills.

• Proven ability to understand user needs and recommend effective solutions.

• Experience with O365 macOS and Windows operating systems.

• Ability to sit stand walk lift carry push or pull up to 50lbsas part of daily work.

• Travel10-12% US only

What you can expect:

• A culture built on teamwork respect and entrepreneurial spirit

• Leadership that invests in your growth and career development

• Opportunities to take on new challenges cross-train and expand your skillset

• Recognition and rewards for your contributions and achievements

• A fast-paced sports-driven environment where your workmakesan impact

Soundslike your kind ofteam

Ifyoureready to bring your passion and talent to a company that champions your future we want to hear from you.Apply now and start your next chapter with a company thatplaysto win!