Change Analyst

At CRH Talento en IT we are looking for a Change Analyst for a hybrid work schedule.

Location: Mexico City - Santa Fe

Benefits: Family major medical expense insurance life insurance savings fund grocery vouchers restaurant vouchers annual bonus sports support 100% vacation bonus 15 days of vacation 30 days of Christmas bonus and parking.

The Change Analyst is responsible for coordinating reviewing and processing IT changes to ensure they are assessed approved scheduled and implemented in a controlled and compliant manner. This role supports change management processes to minimize risk reduce service disruption and maintain the stability of production environments.

RESPONSIBILITIES & DUTIES

Change Governance Policy Enforcement & Control Oversight

Own and enforce the IT change management framework ensuring all changes comply with documented policies control requirements and audit standards. Maintain effective controls to minimize operational security and compliance risk.

Change Review Risk Assessment & Approval Control

Review change requests for completeness accuracy risk and regulatory impact. Ensure appropriate approvals are obtained and documented in accordance with governance and audit requirements including segregation of duties and evidence retention.

Change Scheduling Communication & Audit Traceability

Manage the change calendar and coordinate scheduling across teams while ensuring clear communication and full audit traceability of change details approvals implementation plans and back-out procedures

Production Stability Validation & Post-Implementation Review Validate that changes are implemented as approved monitor outcomes and conduct post-implementation reviews for failed emergency or high-risk changes. Ensure remediation actions are documented and tracked for audit and compliance purposes.

Reporting Metrics & Continuous Control Improvement Produce change management metrics and compliance reports support internal and external audits identify control gaps or trends and drive continuous improvement to strengthen change governance and reduce risk exposure.

POSITION REQUIREMENTS

Bachelors degree in Information Technology Computer Science or a related field required.

25 years of experience in Change Management or IT Service Management

Fluent in English (verbal and written).

KNOWLEDGE & COMPETENCIES

• Working knowledge of ITIL change management practices

• Strong attention to detail and risk awareness

• Strong written and verbal communication skills including Fluent in the English Language

• Excellent communication and coordination skills

• Ability to manage multiple changes in a fast-paced environment

• Familiarity with tools such as ServiceNow or similar ITSM platforms