Senior Email Marketing Manager

Were hiring a client-facing Senior Email Marketing Manager to take full ownership of strategy performance and communication across multiple (6) ecommerce brands.

This is not an execution-only role. Youll be responsible for driving results setting direction managing KPIs and ensuring that every campaign and flow contributes to revenue growth.

Youll work closely with our internal team and department lead to keep accounts moving forward with clarity structure and momentum.

If you understand how email and SMS fit into the full ecommerce funnel can confidently speak to performance and know how to turn data into action this role is for you.

What Youll Do

• Act as the primary strategist and client-facing lead for assigned accounts

• Own overall email & SMS strategy performance and prioritization

• Lead client communication (performance updates strategy alignment KPI discussions)

• Collaborate weekly with the department lead on strategy priorities and growth opportunities

• Build and manage campaign calendars aligned with brand goals and promotions

• Assign and prioritize tasks for internal executors (copywriters designers specialists)

• Review deliverables for quality accuracy and strategic alignment

• Identify opportunities to improve revenue retention and lifecycle performance

Core KPIs Youll Own

• Email & SMS-driven revenue

• Contribution to overall brand revenue

• Client retention and churn

Must-Have Requirements

• Proven experience owning email & SMS strategy for ecommerce brands

• Strong expertise in Klaviyo lifecycle marketing and campaign planning

• Confident in client-facing communication and performance discussions

• Ability to manage multiple accounts without losing attention to detail

• Strong organization prioritization and communication skills

• Experience collaborating with email specialists designers or junior team members

Nice to Have

• Agency experience managing multiple ecommerce brands

• Broader ecommerce understanding (AOV LTV retention repeat purchase rate etc.)

Tools We Use

• Klaviyo

• Slack

• Google Sheets

• Figma