Customer Service Advisor (Sales & Service)

Were now looking for a Customer Service Advisor to join our team and play a key role in supporting customers throughout their travel insurance journey.

What youll be doing

As the first point of contact for our customers youll deliver a seamless and supportive experience across phone email webchat and app. Youll help customers understand and manage their travel insurance with confidence.

Your day-to-day will include:

• Supporting customers with purchasing travel insurance policies

• Explaining cover policy details and claims processes clearly and simply

• Handling policy changes and mid-term adjustments

• Conducting medical screenings in line with guidelines

• Taking secure payments and processing refunds

• Guiding customers through digital tools and app usage

• Resolving queries quickly and effectivelyideally at first contact

What were looking for

Were looking for someone who combines strong customer service skills with attention to detail and a positive solutions-focused mindset.

Youll ideally have:

• Experience in a customer service role (contact centre experience is a plus)

• Excellent communication and listening skills

• The ability to explain complex information in a simple way

• Strong attention to detail and accuracy

• Confidence working in a fast-paced target-driven environment

• A team-oriented approach with a willingness to learn and improve

What success looks like

In this role youll be trusted to deliver great outcomes for both our customers and the business. Youll be supported to achieve key performance measures such as:

• Customer satisfaction (CSAT/NPS)

• First contact resolution

• Quality and accuracy

• Productivity and response times

• Sales conversion and retention

• Be part of a global business shaping the future of travel

• Work with leading brands across travel finance and insurance

• Join a collaborative and supportive team environment

• Access ongoing training coaching and development opportunities

• Contribute to a company that values innovation and giving back