Passenger Operations Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond Are you looking for a position in which you can set direction and help shape our company If so then you could be the newest addition to our team as a Passenger Operations Coordinator.

Be part of the movement and play your part

About the role

In this role youll be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins ticketing and vessel operations. You will use various systems handle communication with customers and authorities and assist with the loading and discharging of passengers.

You will be responsible for

• Operate Seabook & Phoenix systems for vehicle and passenger check-ins.

• Provide service updates to customers as directed by the Duty Manager or Supervisor.

• Coordinate with authorities to ensure compliance with safety regulations.

• Assist with passenger embarkation including those with reduced mobility. (Use of hand-held UHF radios.)

About you

Join our team if you embody customer focus possess excellent communication skills and are computer literate. Were seeking individuals who step up when no one else does thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance you shine in crisis situations making swift decisive actions benefiting our team and customers. If youre a strong communicator team player and thrive in challenging environments we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. Youll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Holiday Purchase Scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial emotional mental and physical health care support including face to face counselling fast 24/7 access to a GP a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental optical physiotherapy prescriptions specialist consultations and much more.

• Access to myStrength our Wellbeing platform which has plenty of content to support and improve your mental wellness needs.

• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While youre with us we want you to develop. At DFDS we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.

Are we a match Then what are you waiting for Apply Now.

If you think your personality skills experience and desire match this role wed love to hear from you. Please send us your CV as soon as possible as were keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.