Senior Programmatic Solutions Consultant Tech, Programmatic Solutions Consultants

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers agencies authors and entrepreneurs. Our ad solutions - including sponsored display video and custom ads - leverage Amazons innovations and insights to find attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models including self-service managed service and programmatic ad buying these solutions help businesses build brand awareness increase product sales and more. Within Amazon Advertising the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships of which services are a core constituent.

Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertisings growing team based in New York.

In this role you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing in-depth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.

Key job responsibilities

- Independently handling complex customer issues by reproducing cases root cause analysis and providing prioritization input
- Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serving as an escalation point owning resolution of the most complex cross-organizational issues
- Communicating directly with internal teams to investigate define workarounds and resolve defects
- Providing advanced proactive support across Amazons advertising tech suite including AAT CAPI ADM and AMC-AWS Clean Rooms
- Prioritizing issues using case management tools based on customer impact
- Contributing to training and documentation for internal and external users
- Automating standard procedures through scripting and data APIs to analyze high-volume transaction data
- Proactively identifying solutions communicating trends and suggesting customer experience improvements
- Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
- Driving continuous improvement and shaping support strategy and technology approach
- Identifying emerging issues and influencing product prioritization through technical investigation

- 3 years of systems administrator engineering or technical IT/cloud operations support role experience

- 6 years of technical troubleshooting or similar experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 133100.00 - 181000.00 USD annually