Operations Manager

Job Description

Job Title:
Operations Manager

Job Purpose:

Key Responsibilities

Operational Leadership & Execution

• Lead and manage day-to-day operational performance across all contracts.
• Translate divisional and regional strategies into clear operational plans schedules and performance targets.
• Ensure compliance with contractual SLAs KPIs internal SOPs and all applicable statutory requirements.
• Monitor operational performance (daily weekly monthly) identifying risks trends and improvement opportunities.
• Drive standardisation consistency and operational discipline across sites.
• Manage operational disruptions service failures and emergencies implementing corrective and preventative actions.
• Ensure infrastructure fleet and facilities are maintained in a safe compliant and operationally ready state.

Financial & P&L Management

• Hold full P&L accountability for assigned contracts within approved budgets and strategic parameters.
• Review challenge and consolidate budgets forecasts and financial performance.
• Deliver on revenue margin cost and cash flow targets.
• Actively manage key cost drivers including fuel fleet maintenance tyres labour overtime contractors and compliance costs.
• Ensure accurate invoicing revenue verification cost recovery and working capital management.
• Support tenders renewals pricing reviews and scope changes with operational and cost input.

People Leadership & Workforce Management

• Build a high-performance accountable and safety-driven culture aligned with company values.
• Ensure appropriate organisational structures staffing levels and succession planning.
• Oversee recruitment onboarding training performance management and career development.
• Manage workforce planning shift structures fatigue management and overtime control.
• Partner with Human Capital on labour relations disciplinary processes union engagement and workforce stability.

Safety SHERQ & Risk Management

• Ensure full implementation and adherence to SHERQ systems and safe operating practices.
• Promote a safety-first mindset in all operational decisions and activities.
• Monitor safety performance including incidents near misses and vehicle-related events.
• Ensure proper incident reporting investigation root cause analysis and closure of corrective actions.
• Identify assess and mitigate operational health safety environmental and reputational risks.
• Ensure regular safety communication toolbox talks audits and mandatory training.

Mining-Specific (Where Applicable)

• Ensure compliance with the Minerals (Prospecting and Mining) Act and Mine Health and Safety Regulations.
• Implement safe systems of work for heavy mobile equipment traffic management and fatigue control.
• Maintain readiness for mine inspections exercise stop-work authority where required and close statutory findings promptly.
• Ensure environmental compliance in line with Environmental Clearance Certificate and Environmental Management Plan requirements.

Client & Stakeholder Management

• Act as the senior operational interface with clients ensuring service delivery meets or exceeds expectations.
• Support Contract Managers in managing escalations service failures and disputes.
• Participate in performance reviews governance meetings and operational forums.
• Identify improvement opportunities and escalate potential extensions or value-added services.

Governance Compliance & Reporting

• Ensure compliance with internal policies procedures systems and delegated authorities.
• Adhere to all relevant labour transport environmental safety and contractual legislation.
• Maintain strong operational controls documentation standards and audit readiness.
• Ensure audit findings (internal client and statutory) are addressed effectively and sustainably.
• Provide accurate and timely operational financial safety and compliance reporting.