Ticket & Revenue Operations Coordinator

Tawani Enterprises

Job Location:

Kenosha, WI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

POSITION DESCRIPTION:
The Ticketing & Revenue Operations Coordinator serves as the primary day-to-day support for ticketing and operational systems while coordinating retail rentals group visits and front-of-house operations. This role helps maintain accurate system setup reporting pricing and workflow execution while supporting earned revenue activity and a smooth welcoming visitor experience. Working across departments the Coordinator helps strengthen the operational foundation needed to support PMMLs visitor experience revenue activity and long-term institutional growth.

ESSENTIAL POSITION QUALIFICATIONS:

Interest in history preferred
2 years in operations ticketing retail visitor services or museum/cultural institution settings
Highly organized and self-directed with strong time management skills
Strong technical aptitude and comfort learning and managing operational systems with accuracy and consistency
Proficiency in Microsoft Office Suite; experience with ticketing CRM or database systems preferably Tessitura and retail or e-commerce operations including inventory management and Shopify
Comfortable working with data reporting reconciliation and basic analytics
Strong customer service and communication skills (verbal and written)
Ability to meet deadlines and manage multiple tasks simultaneously
Experience with cash handling and monetary reconciliation processes
Detail-oriented with a commitment to accuracy and accountability
Experience in retail merchandising purchasing and inventory planning preferred. Experience supporting or growing an online storefront is a plus
Able to work both independently and collaboratively.
Willing to provide hands-on support across ticketing retail front desk event and daily operations.
Physical duties include lifting to 30 lbs
First Aid certification or willingness to obtain it

SCHEDULE AND AVAILABILITY:

This position averages 28 hours per week. Regular schedule is Wednesday-Saturday with alternating Sundays during the summer season. Wednesdays may flex to accommodate events rentals or operational needs. Availability for occasional evenings or extended hours in support of events is expected.

ASSIGNED RESPONSIBILITIES AND DUTIES

Serve as a primary day-to-day administrator for Tessitura including ticketing setup pricing and discount structures event configuration reporting analytics troubleshooting and user support.
Ensure data integrity and system accuracy including user access management attendance tracking and coordination of data cleanup across teams.
Act as a cross-functional liaison supporting ticketing membership programming and operational workflows across departments.
Manage gift shop operations including merchandising inventory management purchasing e-commerce (Shopify) and coordination of retail promotion through established channels. Ensure product mix supports both visitor demand and online growth.
Manage and optimize the Shopify storefront including product presentation collections navigation and online merchandising to increase customer engagement and sales.
Process and fulfill online retail orders promptly ensuring accurate shipping and high customer satisfaction
Coordinate space rentals group visits and tours including scheduling coordination and execution.
Support front desk operations including cash handling oversight reconciliation reporting and backup coverage. Assist the Visitor Services Associate in maintaining a friendly helpful atmosphere in front-of-house duties including selling tickets answering questions and greeting patrons.
Serve as a weekend key holder ensuring proper opening and closing procedures.
Manage customer support channels including oversight and response to shared inbox inquiries.
Provide professional timely support to visitors and customers via phone email and in person.
Manage guest concerns and escalations with tact urgency and a commitment to a positive visitor experience.
Perform other duties as assigned by the Director of Operations.

Required Experience:

Junior IC

POSITION DESCRIPTION:The Ticketing & Revenue Operations Coordinator serves as the primary day-to-day support for ticketing and operational systems while coordinating retail rentals group visits and front-of-house operations. This role helps maintain accurate system setup reporting pricing and workfl...

Interest in history preferred
2 years in operations ticketing retail visitor services or museum/cultural institution settings
Highly organized and self-directed with strong time management skills
Strong technical aptitude and comfort learning and managing operational systems with accuracy and consistency
Proficiency in Microsoft Office Suite; experience with ticketing CRM or database systems preferably Tessitura and retail or e-commerce operations including inventory management and Shopify
Comfortable working with data reporting reconciliation and basic analytics
Strong customer service and communication skills (verbal and written)
Ability to meet deadlines and manage multiple tasks simultaneously
Experience with cash handling and monetary reconciliation processes
Detail-oriented with a commitment to accuracy and accountability
Experience in retail merchandising purchasing and inventory planning preferred. Experience supporting or growing an online storefront is a plus
Able to work both independently and collaboratively.
Willing to provide hands-on support across ticketing retail front desk event and daily operations.
Physical duties include lifting to 30 lbs
First Aid certification or willingness to obtain it

SCHEDULE AND AVAILABILITY:

This position averages 28 hours per week. Regular schedule is Wednesday-Saturday with alternating Sundays during the summer season. Wednesdays may flex to accommodate events rentals or operational needs. Availability for occasional evenings or extended hours in support of events is expected.

ASSIGNED RESPONSIBILITIES AND DUTIES

Serve as a primary day-to-day administrator for Tessitura including ticketing setup pricing and discount structures event configuration reporting analytics troubleshooting and user support.
Ensure data integrity and system accuracy including user access management attendance tracking and coordination of data cleanup across teams.
Act as a cross-functional liaison supporting ticketing membership programming and operational workflows across departments.
Manage gift shop operations including merchandising inventory management purchasing e-commerce (Shopify) and coordination of retail promotion through established channels. Ensure product mix supports both visitor demand and online growth.
Manage and optimize the Shopify storefront including product presentation collections navigation and online merchandising to increase customer engagement and sales.
Process and fulfill online retail orders promptly ensuring accurate shipping and high customer satisfaction
Coordinate space rentals group visits and tours including scheduling coordination and execution.
Support front desk operations including cash handling oversight reconciliation reporting and backup coverage. Assist the Visitor Services Associate in maintaining a friendly helpful atmosphere in front-of-house duties including selling tickets answering questions and greeting patrons.
Serve as a weekend key holder ensuring proper opening and closing procedures.
Manage customer support channels including oversight and response to shared inbox inquiries.
Provide professional timely support to visitors and customers via phone email and in person.
Manage guest concerns and escalations with tact urgency and a commitment to a positive visitor experience.
Perform other duties as assigned by the Director of Operations.