UX Researcher (Product)

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:
At Zinnia we deliver persona-driven experiences across a complex ecosystem of carriers distributors agents policyholders and operational teams. As a UX Researcher you are a hands-on practitioner who thrives in complexity and brings clarity through insight.
Reporting to the Lead UX Researcher you are embedded within product teams and work across the full product lifecyclefrom early discovery through post-launch evaluation. You help teams understand user needs validate solutions and measure the success of what we build.

You are:

• A mixed-methods practitioner who is comfortable using both qualitative and quantitative approaches.
• A data-informed thinker who can analyze trends interpret metrics and connect insights to outcomes.
• A clear communicator who translates research findings into actionable recommendations.
• Comfortable taking initiative and owning research for the teams you support.
• A collaborative teammate who contributes to a growing research practice and supports shared learning.

WHAT YOULL DO:

• Support End-to-End Research Across the Product Lifecycle
• Partner with cross-functional teams to plan and execute research from discovery through post-launch.
• Advocate for user-centered thinking.
• Conduct foundational research to uncover user needs behaviors and pain points.
• Design and run evaluative research to test concepts prototypes and live features.
• Help define success metrics for features and experiences in partnership with Product and Data teams.
• Measure post-launch success through user feedback behavioral data and performance metrics.
• Identify opportunities for iteration and continuous improvement.
• Contribute to Research Operations and Team Growth
• Document and share research findings to make insights accessible and reusable.
• Contribute to research repositories templates and best practices.
• Support a culture of curiosity learning and continuous improvement.

WHAT YOULL NEED:

• A Bachelors or Masters Degree with 5 years of relevant experience in UX Research or a related field (e.g. UX Design Product Management Data & Analytics).
• Examples of your UX research work demonstrating your approach and thinking.
• Experience conducting end-to-end UX research across generative and evaluative phases.
• Strong foundation in qualitative research methods with exposure to quantitative approaches and analytics.
• Ability to interpret data and metrics to inform product decisions.
• Experience working with cross-functional product teams in a SaaS or digital product environment.
• Strong communication and storytelling skills with the ability to present insights clearly and effectively.
• Comfort working in complex or regulated environments (e.g. financial services insurance) preferred.

WHATS IN IT FOR YOU

At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion colour national origin gender sexual orientation age marital status veteran status or disability.

^#LI-RS1