Customer Care Stage

STAGE IN CUSTOMER CARE

We are looking for an enthusiasticCustomer Care Internto support our team insales order processingforROCKWOOL Core Solutionscustomers.

This internship will help you acquire practical skills and a solid understanding of the key tasks and processes related to order handling. Over time you will gain broad experience and develop the autonomy needed to succeed in a fastpaced work environment.

Who we are

ROCKWOOL Core Solutionsis part of the ROCKWOOL Group. We provide tailormade stone wool and engineered mineral fibre solutions for Original Equipment Manufacturers (OEM) systems. We work closely with industrial manufacturers using our expertise to develop solutions precisely matched to each projects needs.
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Location

ROCKWOOL Italia Milan (Corso Sempione/Domodossola)Officebased

What you will be doing

You will be supported and trained to contribute to the main sales order processing activities including:

• Order entry and followup inSAP
• Managing the order book and monitoring delivery timelines
• Communicating with customers (phone/email) regarding enquiries order status delivery dates and updates
• Coordinating with production planners logistics teams and factories across Europe
• Ensuring accurate and timely processing of customer orders
• Collecting recording and following up on customer claims/complaints liaising with the relevant internal departments
• Data entry and maintenance in theCRM ensuring accuracy and completeness of customer records
• General administrative support to the Customer Care team and KAMs including documentation handling (delivery notes invoices reports archiving) ensuring compliance with established standards and rules

What you bring

• Bachelors degree and/or previous experience in Customer Service
• Structured and organised working style with strong attention to detail
• Excellent communication and interpersonal skills; ability to work under pressure
• Customer focus problemsolving mindset and results orientation
• Good Microsoft Office skills
• SAP knowledge is a plus
• Excellent command ofItalian and English both written and spoken

We also attach great importance toIntegrityand a positive attitude: you are proactive reliable and enjoy working in a team.

What we offer

• Contract type:Extracurricular internship (Stage extracurricolare)6 months
• Internship allowance:1000/month
• Meal vouchers:10 per worked day
• Flexible working hours;
• 1 day of remote work per week
• Inclusive international work environment with strong business impact

We have prepared an onboarding programme for you. This will give you the opportunity to learn the process details and connect with a closeknit group of people who are always ready to support each other.

ROCKWOOL transforms volcanic rock into safe sustainable solutions used worldwide. Were proud of our commitment to sustainability and diversity.

Ready to build the future with us

Apply now with yourCV in Englishand become part of an industryleading team.

What makes people stay and thrive at ROCKWOOL We believe in building strong connections growing your career and making an impact that matters.

We are a purpose-driven sustainable and people-focused company built on three strong pillars Sustainability & Responsibility every role helps create a better tomorrow.
Collaborative Culture together we innovate and succeed.
Career Growth & Stability your growth meets the stability of a company founded in 1937.