How you will Impact PLATFORM

The successful candidate will provide service excellence to our customers and insurance markets by servicing and maintaining the existing portfolio. We are looking for professionals who want to join an exciting fast paced environment with a strong learning culture with a focus on overall development.

The Benefit and Pension Administrator is responsible for administering the companys benefit and pension program. They are competent in maintaining employee files managing benefit data and handling tight deadlines. Multi-tasking and customer service are at the heart of their day-to-day work ensuring employees questions and concerns are promptly answered with care. Within their role confidentiality is always at the top of their mind. The Benefit and Pension Administrator is professional and discrete respecting the privacy of both the employees and the company.

How you will be Successful

Maintain a high level of professionalism and sense of urgency to ensure client and/or participant expectations are consistently met
Review and verify completed benefit enrolment packages for newly eligible employees for accuracy
Enroll eligible employees in applicable benefits plans process benefit changes and advise employees of required/optional benefit changes due to life events
Track and notify employees of benefit changes due to age/retirement and benefit eligibility due to changes in employment status
Communicate with employees regarding benefit eligibility and answer any questions
Work closely with benefit consultant and provider regarding employee benefit changes/additions/inquiries
Communicate proactively with employees about anticipated benefit adjustments and make accommodations as necessary
Reconcile monthly benefit invoice and provide details to client monthly
Prepare and upload weekly pension file to service provider
Monitor and update RPP set up/terminations as needed and prepare quarterly RPP reports

Education Experience and Qualifications

University degree or college diploma
5 years of experience in group benefits including client service plan administration and benefits analysis
Successful completion of CEBS GBA is required and AMF preferred
Strong written verbal communication skills and strong interpersonal skills
Proficient in SAAS process and implementation
Interested in AI automation and workflow process improvements
Possess excellent time management & organizational skills and attention to detail
Able to deal with people sensitively tactfully diplomatically and professionally at all times and maintain confidentiality
Ability to handle and manage multiple tasks simultaneously and with great ease
Strong work ethic and positive team attitude
Fluent in English and French is required

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