Patient Relations Specialist (Springfield, MO)
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Find your calling at Mercy!
The Patient Relations Specialist acts as an administrative liaison to patients family members physicians coworkers and departments assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions while promoting patient rights and services in line with regulatory standards and Mercys mission.Position Details:
Located in SPRINGFIELD MISSOURI
HYBRID - 1 DAY work from home
Minimum Qualifications:
Experience: Prior experience in customer service/patient relations.
Preferred Qualifications:
Education: Degree in healthcare-related field.
Other Skills Knowledge Abilities:
Understands hospital services patient care and regulatory standards.
Able to demonstrate strong communication skills to interact with patients families and hospital staff.
Possesses analytical skills to identify trends and make recommendations for process improvements.
Can follow through on tasks and motivate others.
Can implement and champion new processes related to patient relations.
Can work with hospital leadership to develop and monitor patient relations initiatives.
Ensures accurate documentation and follow-up of patient complaints.
Can analyze data and provide detailed reports to hospital committees.
Is self-motivated and able to manage tasks without constant supervision.
Assess and addresses patient problems effectively.
Is proficient in using MS Office products for documentation and reporting.
Can use hospital systems for data collection and analysis.
Why Mercy
From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.
Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.
Required Experience:
IC
About Company
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
