Founded in 2017 Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happensplatforms like Microsoft 365 Salesforce and hundreds more.
Backed by top investors including Greylock Norwest Venture Partners and IVP weve built a complete SaaS security platform to reduce risk detect and respond to threats and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike Okta Cylance and Carbon Black.
Now were transforming how SaaS is securedin the era of agentic AI.
Today Obsidian is trusted by global enterprises like Snowflake T-Mobile and Pure Storage. We protect more than 200 organizations across North America Europe the Middle East Southeast Asia Australia and New Zealandincluding many of the worlds largest Fortune 1000 and Global 2000 companies.
With strong global momentum a growing partner ecosystem including SentinelOne Databricks and Google Cloud and a major fundraise on the horizon were scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security!
We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If youre excited to be part of a winning team of a SaaS security start-up Obsidian Security is a great place to make an impact.
A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best practices. The TAMs responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian providing important feedback to product management and engineering. The ideal candidate is driven collaborative and knowledgeable has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up. This hybrid role requires the candidate to be on-site at the customer site in Sydney Australia for at least two to three times during the workweek.
About the Role:
- Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests inquiries and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues working with appropriate stakeholders in engineering product management and sales to deliver successful outcomes.
- Work closely with our customers to make sure they are enabled/on-boarded successfully fully understand how to use the platform and can successfully integrate it into their day-to-day workflows.
- Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides as well as deliver live or recorded product training for new customers or partners.
- Identify communicate and deliver on opportunities to improve Obsidians ability to support and enable our customers to be successful including new processes tools or product prototypes.
- Create and deliver Account Health checks and Quarterly Business Review
About You:
- A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
- Experience in building and managing strong customer relationships
- Experience with cybersecurity especially Cloud and SaaS security concerns
- Ability to prioritize and manage multiple requests while delivering results
- Experience administering and configuring SaaS applications (such as Google Workplace / GSuite O365 Okta Duo etc)
- Experience interacting with APIs integrations and middleware
- An understanding of common web authentication methods (such as tokens OAuth SAML etc.)
- Versed in software engineering (Python) is a definite plus
- Experience with cybersecurity solution stacks
- Experience in incident response threat triage log analysis and data correlation is a strong plus.
- Willingness to travel occasionally to meet with customers not expected to exceed 5%
Required Experience:
Manager
Founded in 2017 Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happensplatforms like Microsoft 365 Salesforce and hundreds more.Backed by top investors including Greylock Norwest Venture Partners and IVP weve built a complete SaaS security...
Founded in 2017 Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happensplatforms like Microsoft 365 Salesforce and hundreds more.
Backed by top investors including Greylock Norwest Venture Partners and IVP weve built a complete SaaS security platform to reduce risk detect and respond to threats and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike Okta Cylance and Carbon Black.
Now were transforming how SaaS is securedin the era of agentic AI.
Today Obsidian is trusted by global enterprises like Snowflake T-Mobile and Pure Storage. We protect more than 200 organizations across North America Europe the Middle East Southeast Asia Australia and New Zealandincluding many of the worlds largest Fortune 1000 and Global 2000 companies.
With strong global momentum a growing partner ecosystem including SentinelOne Databricks and Google Cloud and a major fundraise on the horizon were scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security!
We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If youre excited to be part of a winning team of a SaaS security start-up Obsidian Security is a great place to make an impact.
A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best practices. The TAMs responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian providing important feedback to product management and engineering. The ideal candidate is driven collaborative and knowledgeable has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up. This hybrid role requires the candidate to be on-site at the customer site in Sydney Australia for at least two to three times during the workweek.
About the Role:
- Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests inquiries and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues working with appropriate stakeholders in engineering product management and sales to deliver successful outcomes.
- Work closely with our customers to make sure they are enabled/on-boarded successfully fully understand how to use the platform and can successfully integrate it into their day-to-day workflows.
- Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides as well as deliver live or recorded product training for new customers or partners.
- Identify communicate and deliver on opportunities to improve Obsidians ability to support and enable our customers to be successful including new processes tools or product prototypes.
- Create and deliver Account Health checks and Quarterly Business Review
About You:
- A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
- Experience in building and managing strong customer relationships
- Experience with cybersecurity especially Cloud and SaaS security concerns
- Ability to prioritize and manage multiple requests while delivering results
- Experience administering and configuring SaaS applications (such as Google Workplace / GSuite O365 Okta Duo etc)
- Experience interacting with APIs integrations and middleware
- An understanding of common web authentication methods (such as tokens OAuth SAML etc.)
- Versed in software engineering (Python) is a definite plus
- Experience with cybersecurity solution stacks
- Experience in incident response threat triage log analysis and data correlation is a strong plus.
- Willingness to travel occasionally to meet with customers not expected to exceed 5%
Required Experience:
Manager
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Posted on:
14 hours ago
Vacancies:
1 Vacancy
