Switchboard OperatorReceptionist- (Part-Time) Norfolk Veterans' Home

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Job Description:

Job Description: Under limited supervision provide clerical support in the reception area at the facilitys main entrance; answer multi-line phone route incoming and outgoing calls; operate public address systems paging systems security systems information boards and e-mail to facilitate communications; greet visitors members and employees; answer questions and provide directions; sort and distribute facility and member mail.

Will provide surveillance of weather conditions and facility alarms; announce and report emergency codes per policy as directed; maintain and preserve logs for visitors members and facility items to be check out (including but not limited to facility keys and vehicles).

Receive donations and notify appropriate staff upon arrival for proper handling; complete and forward donation paperwork as required; operate various office equipment such as copy machine fax scanner and computer.

Requirements / Qualifications:

Minimum Qualifications: Coursework/training or experience in public contact customer service and/or performing and applying office/clerical support procedures including the use of a personal computer associated software and office equipment

Knowledge of: Office/business/clerical support procedures and practices; customer service and telephone etiquette practices.

Skill in: Operating office equipment such as multi-line telephone systems personal computers typing reproduction and scanning equipment multi-sorters collators calculators posting and mailing machines and associated software.

Ability to: Interact tactfully and courteously with visitors customers clients agency employees and the public in a positive/professional manner; communicate clearly; work well under pressure and remain calm during emergency situations; make independent decisions when circumstances warrant such action; learn the organization and layout of the facility and its functions; follow written and oral instructions; learn the operation of the Reception area and other related communication equipment and practices. Adapt quickly to changes in procedures.

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