Receptionist Client Service Specialist

At CityVet we believe the front desk is the heartbeat of the hospital. Were looking for afriendly organized and service-drivenPart-Time Client Service Specialist (CSS).Joining our growing teamincludes creating exceptional first impressions for our clients and their pets. Beginning a career with CityVet offers the opportunity to grow within a dynamic people-centered environment; one where the development of our team members is valued just as highly as the success of our business.

If you love pets and the people who love them youll fit right in- all pet lovers are welcome here.

Were looking for someone to join our team in a part-time CSS role with weekday afternoon and Saturday morning availability. This role offers the opportunity to grow and cross-train into a Veterinary Technician Assistant position for those interested in expanding their skills in patient care. We recognize that our team is as unique and diverse as the pets we serve. We are committed to recruiting and promoting team members based on their skills and achievements while fostering an inclusive and welcoming environment for CityVet we recognize that our team is as unique and diverse as the pets we serve. We are committed to recruiting and promoting team members based on their skills and achievements while fostering an inclusive and welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact shaping the initial client experience through all interactions- whether by phone or Client Service Specialist is responsible for delivering a positive client experience and fostering strong relationships that cultivate long-term loyalty and advocacy for CityVet.

A day in the life at CityVet Lower South End

As a CSS youll be the first and last point of contact for our clientssetting the tone for every visit.

• Greet clients and patients with warmth and professionalism
• Answer phones schedule appointments and manage daily flow
• Provide accurate information about services pricing and policies
• Process payments and maintain accurate records
• Support the medical team by keeping communication seamless
• Maintain a clean welcoming front desk and lobby environment

Essential Qualifications

• High school diploma or GED
• At least 18 years of age at the time of hire

Ideal Experience

• Previous experience in a veterinary clinic or animal care setting
• Prior customer service or front desk experience
• Experience handling multi-line phones and appointment scheduling
• Basic knowledge of animal handling and restraint techniques
• Strong problem-solving skills and ability to adapt in a fast-paced environment

Purr-worthy people. Pet-approved care.

CityVet Lower South End places a strong emphasis on the well-being of our team because caring for people and their pets is both meaningful and demanding work. We are committed to supporting our staff by prioritizing their physical mental and emotional well-being. We ensure they feel valued balanced and empowered to thrive both inside and outside the hospital.

In addition to health insurance life insurance disability insurance paid time off a competitive 401k program vision and dental insurance and HSA options our full-time employees receive:

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities

Apply today and help us create an exceptional client experience from the very first hello!