Customer Service Specialist

Customer Service Specialist
The Customer Service Clerk serves as a primary point of contact for customers providing accurate information resolving inquiries and ensuring a positive customer experience. This role supports daily customer service operations by handling requests processing transactions maintaining records and coordinating with internal teams to address customer needs efficiently and professionally.

LOCATION: Bay Shore NY 11706
PAY RATE: 25.00 hour
HOURS: 8:00am to 5:00pm

Customer Support & Communication

• Respond to customer inquiries via phone email chat or in person in a timely and courteous manner
• Provide accurate information regarding products services policies and procedures
• Resolve customer concerns complaints or issues effectively escalating when
• Maintain a professional friendly and customer-focused demeanor at all times

Transaction & Order Processing

• Process customer orders returns refunds exchanges or service requests
• Enter and update customer information in company systems
• Verify pricing availability and order status
• Familiar with EDI order entry

Documentation & Recordkeeping

• Maintain detailed and accurate customer records and interaction logs
• Document issues resolutions and follow-up actions
• Generate basic reports related to customer activity as needed

Coordination & Support

• Coordinate with internal departments (billing sales shipping technical support) to resolve customer issues
• Assist with service improvements by identifying trends or recurring issues
• Support other clerical or administrative tasks as assigned

Required Qualifications

• High school diploma or equivalent
• Previous customer service or clerical experience preferred
• Strong verbal and written communication skills
• Basic proficiency with computers email and office software
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

• Experience in customer service functions within an ERP (SAP NetSuite NDS)
• Prior experience in a call center retail or service-based environment