Manager — Experience of Care — Lorain Hospital — St. Elizabeth Youngstown Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

The Experience of Care leader drives experience of care system and market strategies tactics and behaviors in the respective market(s) to achieve experience of care excellence as noted by achieving experience of care KPI targets and selected quality KPIs. This leader has experience and working knowledge in hospital operations to assist in action planning and feedback.

Essential Job Functions

• Deploys system and market experience of care strategies tactics and behaviors.

• Institutes structure and processes that drive standardization of practices and policies across assigned market to continually drive quality and efficiency.

• Supports facility leadership by serving as a subject matter expert through data insight and training for understanding of their reports provides support/guidance and patient experience reporting in appropriate venues/meetings.

• Participates in system and market experience of care committees and workgroups to consult and collaborate on system experience of care strategies and initiatives.

• Serves as a primary resource providing guidance coaching direction and training to BSMH associates.

• Supports market leadership by providing reports deep dive data drills and organizes data analytics resources in partnership with regional director for meetings and other requests.

• Review EOC KPI targets and data regularly identifies areas of strength and those with opportunities drives performance based with collaborating leaders based on results while providing consistent feedback.

• Works in conjunction with Experience of Care and Market Leadership to develop market vision and strategic planning and implementation of strategies for patient experience.

• Serves manages and supports internal and external stakeholders and customers across the continuum of care.

• Participates as a team member and is accountable for own work responsibilities within assigned market or initiative.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

One of the following :

RN license (preferred)

CPXP (Certified Patient Experience Professional from Patient Experience Institute) - Preferred

Education

Bachelors Healthcare Nursing or related field (required)

Work Experience

2 years experience with experience of care/customer relations (required)

2 years experience in an operational leadership role in a hospital setting (preferred)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .