German Speaking Ferry Booking Representative

Job Description

PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional.

This is an excellent opportunity to join a friendly and dynamic team of six supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German highly organised and confident communicating with international clients in a fast-paced environment.

Key Responsibilities

• Handle ferry booking enquiries from English and German-speaking customers via phone email and live chat
• Process and charge bookings accurately before passing them to the administration team
• Provide expert sales support advising customers on routes schedules and pricing
• Assist with booking amendments and cancellations in line with company policies
• Assess customer requirements and recommend suitable travel options including upselling additional services where appropriate
• Maintain accurate records of all transactions and ensure compliance with relevant standards
• Liaise with internal departments such as finance and operations to ensure a smooth customer journey
• Deliver excellent customer service responding promptly and professionally in both German and English

Skills & Experience

• Fluency in German is essential
• Strong verbal and written communication skills
• Excellent organisational skills with a high level of attention to detail
• Ability to work independently and collaboratively within a team
• Comfortable working in a fast-paced customer-focused environment

Benefits

• Company pension
• Free on-site parking
• 22 days annual leave plus 8 bank holidays
• Salary 28000 pa

Working Hours & Location

• Based on-site at offices near Dover
• Monday to Friday:
  • 8:00am 5:00pm (3 weeks out of 4)
  • 8:30am 5:30pm (1 week out of 4)
• One Saturday morning in 6 (9:00am 12:00pm)
• One UK Bank Holiday (9:00am 12:00pm)