German Speaking Ferry Booking Representative
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Monthly Salary:
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Job Summary
Job Description
PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional.
This is an excellent opportunity to join a friendly and dynamic team of six supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German highly organised and confident communicating with international clients in a fast-paced environment.
Key Responsibilities
- Handle ferry booking enquiries from English and German-speaking customers via phone email and live chat
- Process and charge bookings accurately before passing them to the administration team
- Provide expert sales support advising customers on routes schedules and pricing
- Assist with booking amendments and cancellations in line with company policies
- Assess customer requirements and recommend suitable travel options including upselling additional services where appropriate
- Maintain accurate records of all transactions and ensure compliance with relevant standards
- Liaise with internal departments such as finance and operations to ensure a smooth customer journey
- Deliver excellent customer service responding promptly and professionally in both German and English
Skills & Experience
- Fluency in German is essential
- Strong verbal and written communication skills
- Excellent organisational skills with a high level of attention to detail
- Ability to work independently and collaboratively within a team
- Comfortable working in a fast-paced customer-focused environment
Benefits
- Company pension
- Free on-site parking
- 22 days annual leave plus 8 bank holidays
- Salary 28000 pa
Working Hours & Location
- Based on-site at offices near Dover
- Monday to Friday:
- 8:00am 5:00pm (3 weeks out of 4)
- 8:30am 5:30pm (1 week out of 4)
- One Saturday morning in 6 (9:00am 12:00pm)
- One UK Bank Holiday (9:00am 12:00pm)
Required Experience:
Unclear Seniority
