Customer Service Representative
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Representative (British English UK Based)
The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and ensuring a positive customer experience across all communication channels.
Responsibilities:
- Respond to customer inquiries via phone email chat or other support channels in a timely and professional manner
- Provide accurate information regarding products services billing and account-related concerns
- Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department
- Maintain accurate records of customer interactions in CRM or ticketing systems
- Process customer requests such as orders refunds or account updates
- Follow up with customers to ensure complete resolution and satisfaction
- Meet performance targets including response time resolution time and customer satisfaction (CSAT)
- Collaborate with internal teams to resolve complex issues
- Maintain a professional empathetic and customer-first approach at all times
Requirements:
- Must be based in the United Kingdom (preferably Manchester or London)
- Must have a clear British English accent (native or near-native level required)
- Previous experience in customer service or a related role is preferred
- Strong verbal and written communication skills
- Good problem-solving skills and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer skills and familiarity with CRM or ticketing tools
- Willingness to work flexible shifts if required
