International Language Advisor German

Rate of pay:14.66 per hour

Upon successful completion of your probationary period there is a possibility to receive a performance-related bonus of up to 20% paid quarterly.

Shifts available (36 hours per week)*:

• Monday to Thursday 11am-7pm & Friday 10am-5.45pm
• Sunday 10am-5.45pm Monday to Thursday 11am-7pm
• Tuesday to Thursday 11am-7pm Friday 10am-6pm & Saturday 10am-5.45pm

*Please note: The shifts advertised are accurate at this time. However as the recruitment process moves forward there may be adjustments. Well keep you updated on any changes along the way.

Start date: Monday 13th July 2026

Location:Radar Road Leicester

Training:At NEXT we dont just hire people; we help them evolve. We want every new colleague in our International Team to feel confident and knowledgeable from the moment they start.

That is why your first five weeks are dedicated to your growth:

• Mandatory paid training (2 weeks):Get to grips with our systems and how we help our global customers
• Coaching (3 weeks):Get dedicated support to help you settle into the role

The role:

Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers handle enquiries with care and resolve issues efficiently to create a positive experience every time. Working closely with internal teams youll ensure every interaction is smooth and supportive.

This is an incredible opportunity for a fluent German speaker who enjoys problem-solving and thrives in a fast-paced collaborative environment where we never stand still.

What youll take on:

• Always think customer: Deliver professional support in German and English across phone email WhatsApp and live chat ensuring every interaction is clear and helpful.
• Make it happen: Support customers with a range of enquiries from orders to account questions always aiming for an effective resolution.
• Invite collaboration: Work with internal teams and International couriers to investigate and resolve queries quickly contributing to a seamless experience.
• Learn to evolve: Use our internal systems to keep accurate records maintaining attention to detail while looking for ways to improve our processes.
• Keep it real: Build lasting relationships by being honest showing empathy and providing a high level of care.
• Take it on: Handle challenging conversations with a calm professional manner to ensure every interaction remains positive.

What youll bring:

• Fluency in German: You can communicate clearly and confidently in both written and spoken.
• Strong English skills: Youll support a diverse customer base with ease.
• Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
• A problem-solver mindset: You have strong attention to detail and the ability to think on your feet.
• Tech savvy: You are confident using computer systems and CRM platforms with the ability to learn new tools quickly.
• A positive approach: You are proactive professional and have a genuine passion for helping people.

About International:

Connect globally. Support confidently. Make a real impact.

Youll be part of our expanding International team supporting customers from around 130 countries (weve got over 1.5 million of them!) supported by our contact centre teams in Manchester Poland and Pune.

Theres never been a better time to become part of the International team.

Whats NEXT:

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.