Service Coordinator (Fixed Term Contract 12 months)

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Job description

Service Coordinator

Role Overview
Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity.

Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.

On a typical day you will:

• Complete daily analysis for all shutdown lifts both new and existing across each region within the UK
• Provide daily updates to both field operations and customers for shutdown status
• Provide additional support to both field operations and customers when service is delayed
• Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA
• Review follow up calls weekly and close
• Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA
• Be the voice of the customer when issues have been by escalated bringing concerns to the relevant stakeholders
• Arrange permits for engineers to attend some sites when required.
• Offer quality call handling promptly and efficiently as overflow

What you will need to be successful:

• Familiar with Field Operations processes
• Excellent interpersonal and communication skills
• Customer-centric mindsetwith excellent problem-solving skills
• Resilience in handling stressful situations and ability to solve problems
• Comfortable to manage wide range of tasks under time-sensitive conditions
• Have a Can do attitude witha strong senseof ownership

Whats in it for me:

• You will receive a fixed-termemployment contract with the world market leader in a crisis-proof industry
• We will train you intensively in the areas of technology processes and soft skills and you can exchange ideas with experienced colleagues at any time.
• With strong performance you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build whats next.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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