Employment Services Claims Officer

• Max Term secondment until 2 Oct 2026

• Location: flexible state location with hybrid WFH options

• Great Salary: $83161.08 Base Salary Super NFP Salary Packaging Benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Togetherwerebuilding hope andpossibilityfor all.

Find out moreabout usandour purpose.

Your Opportunity
As an Employment Services Claims Officer youll join the National Employment Services Delivery Team in a short-term secondment supporting the compliance and integrity of claims within the Transition to Work (TTW) Program. Reporting to the National Manager Performance & Compliance youll ensure claims are accurate evidence-based and aligned with contractual and legislative requirements.

Youll review and validate claims data across systems ensuring appropriate documentation is captured and maintained to meet compliance and audit standards. Your work will support accurate reporting and help identify risks errors or inconsistencies that may impact program performance.

Working closely with site leads managers and Department representatives youll provide guidance on evidence and compliance requirements while contributing to audit readiness and continuous improvement initiatives.

This opportunity suits someone who is detail-focused analytical and comfortable working in a fast-paced environment. With flexible state-based locations and hybrid working options youll gain national exposure while contributing to high-quality employment service delivery.

Your key responsibilities will be to:

• Review and validate claims to ensure accuracy and compliance with contractual and regulatory requirements

• Analyse claims data and produce reports to identify risks trends and non-compliance

• Provide guidance to site leads on complex claims and support compliant decision-making

• Liaise with internal teams and stakeholders to ensure accurate processing and timely issue resolution

• Identify and escalate risks while maintaining audit readiness and adherence to policies and procedures

• Drive continuous improvement by enhancing processes supporting training and strengthening team capability

Requirements for Success

• Proficiency in Microsoft Office applications and the ability to quickly learn program-specific systems and claims platforms

• Strong attention to detail with demonstrated experience reviewing validating and assessing claims or documentation for accuracy and compliance

• Sound understanding of compliance privacy and information security requirements with the ability to handle sensitive information appropriately

• Ability to work effectively in a fast-paced high-volume environment managing competing priorities and complex tasks

• Strong organisational and time management skills with the ability to meet reporting deadlines and maintain audit readiness

• Well-developed communication and stakeholder engagement skills with the ability to collaborate with internal teams and provide guidance to site leads

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated weprovidea range of employee benefits including:

• Rewarding work every day you knowyouremaking a real difference

• Not-for-profit salary packaging reducing your tax (details viaAccessPay)

• Free external confidential counselling and access tochaplaincy support

• Volunteering opportunities

• Opportunity topurchaseadditionalannual leave.

• Extra leaveincluding:Mission Australia Thank You Day & Work Anniversary Day off

Ourculture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

Weprioritisethe safety and wellbeing of everyone both within our team and the individuals we serve.

We arecommitted to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation tosubmitan applicationand aim to ensure that the recruitment and employee experience is as accessible and inclusive as whoever you are ifyoureskilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live withdisabilityand require support tosubmityour application please emailor visitourCareers pageforadditionalcontact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.For culturally safe support orassistancewith your application please contact us at

Find out more about acareer with Mission Australia.

How to apply

Click Apply and send your application today!

As a committedCircle Back Initiativeemployer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you