Product Operations Lead

GoodHabitzhelpsorganisationsbuild learning B2B SaaS platformoperatingin the human skills development space andweremid-transformation moving from a sales-led model to one where the product itself drives activation engagement and renewal.

That transformation is only real if strategyactually now this role exists.

As our first Product Operations Lead you will build the operating system that connects strategy to outcomes across a growing multi-team how the product org plans decides measures and ships not as a process enforcer but as a system designer who makes the whole machine run faster and more deliberately.

Whatyoullown

Product Operating System

Design and run the system that connects OKRs to execution across all product teams. This means planning cadencesprioritisationframeworks documentation standards and product rituals built toeliminateambiguity and reduce coordination overhead not to add it.

Insights and decision infrastructure

Build the layer that turns signals into how teams consume product analytics customer research support data and CS feedback and how that input flows into concrete decisions. The goal is higher signal quality and faster decision velocity.

Metricsoperationalisation

We have defined KPIs. Wedontyet have a reliable operational system around it consistent metric definitions team-facing dashboards (in partnership with our Product Data Lead) and thereviewrhythms that make performance visible and trusted.

Execution quality

Identifywhere work slows down andfixit. Improve planning reliability reduce cycle time from idea toshippedoutcome and surface cross-team dependencies before they become blockers.

Cross-functional alignment

Product doesntwork in how we work with Engineering Design Revenue and Customer Success aligning onoutcomes improving handoffs and making sure the right people have the right context at the right time.

AI and tooling enablement

We are actively building an AI agent layer across the product drive the adoption of high-leverage AI workflows improve how we use Jira Slack and analytics tooling and automate the operational work thatshouldntrequire human judgment.

What youwontown

This role has a clear boundary. The Product Data Lead owns data infrastructure pipelines and analytics truth. PMs own product decisions and outcome spaces. You own how the system works how data is used how decisions are made and how execution stays aligned.

Product Ops does not own truth. Itensurestruth is used effectively.

What good looks like in 6 months

• The product operating system is clearly defined actively used and trusted by teams
• Data flows reliably and teams reference insights in their decisions not just in retrospectives
• Metric ownership is unambiguous definitions are consistent and performance is reviewed regularly
• Cross-team dependencies are visible and managed before they become fires
• Cycle time from idea to shipped outcome is measurably shorter
• The AI agent layer has grown and tangible productivity improvements are visible

Who you are

Youvebuilt product operations before or played a meaningfully similar role in a scaling productorganisation. You know the difference between building an operating system and running a project to ambiguity because you know how to impose structure on it not because you want someone else to resolve it first.

You bring:

• Hands-on experience in product ops strategy & operations or a closely adjacent function at a scaling B2B SaaS company
• Systems thinking you see how rituals tooling incentives and decision flows create (or destroy) execution quality
• Data fluency youdontneed to run the pipelines but you know what to ask for and how to use what you get
• Strong communicationand influence you earn trust with PMs engineers and execs through clarity and follow-through not authority
• Comfort with incomplete information you can make progress without waiting for everything to be clean

Youllthrive here if:

• Youdrather design the system than manage inside it
• Youreenergisedby transformation environments notdestabilisedby them
• You treat process as a hypothesis not a policy
• You can challenge a VPs framing while keeping the relationship intact

Become part of the leader online training company in the European market the benchmark in our sector and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.

• Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
• Paid time off 25 days holiday.
• Travel budget.
• Flexible work & tools work in a supportive environment with the comforts you need plus a laptop.
• Growth & development unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
• Mental coaching support from our partnerto keep your mind in top shape.
• Diverse & inclusive teams work with colleagues from across Europe bringing different cultures perspectives and ideas together.
• Themed events & team-building from creativity workshops to vitality socials our events are full of energy and fun surprises.
• Annual Do-Good Day a fully paid day to do volunteer work alone or with your team supporting a cause you care about.
• Pension & insurance disability and pension coverage for your long-term security.