Team Lead Partner Operations, Germany

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt our mission is to bring joy simplicity and earnings to neighborhoods and our restaurant partners are at the heart of this Germany our Partner Operations team plays a critical role in supporting thousands of restaurants by ensuring smooth and reliable day-to-day operations.

We are now hiring a Team Lead for Partner Operations. This is a hands-on leadership role where youll guide a team of specialists in resolving incoming support requests efficiently and professionally helping us scale operational excellence across Germany.

What youll be doing

As Team Lead for Partner Operations youll be responsible for running one of the most critical support functions at Wolt. You will lead a team that handles hundreds of incoming tickets each week ensuring restaurant partners get fast high-quality assistance. Your focus will be on operational efficiency team development and improving the experience for both merchants and internal stakeholders.

Day-to-day in this role youll:

• Lead and develop a team of 6 Partner Operations Associates handling high-volume support tickets from restaurant partners.
• Monitor team performance and KPIs ensuring SLAs and quality standards are met.
• Own scheduling prioritization and task management across the team.
• Collaborate closely with the Restaurant and Global Support teams to solve process bottlenecks and improve workflows.
• Recruit onboard and coach new team members for long-term success.
• Identify and implement ways to automate tasks and improve operational efficiency.

Our humble expectations

• 3 years of experience in leading operations or customer support teams
• Proven ability to manage high-volume structured workflows and junior team members
• Strong prioritization and organizational skills
• Excellent communicator in both German and English
• Experience in hiring and developing team members
• Familiarity with tools like Intercom Zendesk or similar platforms is a plus
• Bonus points if youre comfortable with analytics tools like Looker or Power BI
• Bachelors degree or equivalent work experience

What we offer

• A chance to shape how Wolt supports tens of thousands of restaurant partners across Germany
• Full ownership and accountability in a fast-moving operations environment
• Independent work in a dynamic international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of Berlin
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team interviews with the hiring manager and a final practical case round.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.