Product Support Specialist (PSR) – Snke Theater R&D

As a Product Support Specialist (PSR) within the Snke Theater R&D organization you will join an international multidisciplinary team shaping the next generation of our edge platforms and digital OR this role you act as the key interface between R&D and the global support organizations of our partners ensuring that Snke medical devices remain reliable serviceable and continuously improved throughout their lifecycle.

Your Responsibilities

3rdLevel Support & CrossFunctional Interface

• Act as the central point of contact between R&D Support and Quality Management for all supportrelevant topics.
• Provide expert 3rdlevel technical support for Snke Theater systems covering both hardware and software.
• Gather consolidate and structure product support requirements from internal and external stakeholders (e.g. customer feedback service teams).
• Contribute to design input discussions to ensure robust servicefriendly product architectures.
• Support R&D with realistic test setups and fieldrelevant scenarios.

Complaint Handling & CAPA

• Serve as technical investigator or responsible owner for complaints and CAPAs within your product scope.
• Coordinate and prioritize investigation activities including indepth inspections and special repair analyses.
• Identify trends recurring issues and systemic risks and drive effective corrective and preventive actions.

Knowledge Transfer & Product Improvements

• Lead the knowledge transfer from R&D into global Support Organizations.
• Collect evaluate and channel field feedback supplier insights and service data to drive continuous product improvement.
• Maintain deep uptodate expertise in your assigned product portfolio and act as a subjectmatter expert across the organization.

Qualifications :

• Degree in Engineering or a related technical field plus 3 years of professional experience.
• Solid understanding of IT networks cybersecurity and troubleshooting; handson experience with IT systems is a plus.
• Strong analytical skills creativity and enthusiasm for technology.
• Comfortable working in handson environments including the use of hand tools.
• Proactive structured and reliable work style with strong problemsolving abilities.
• Ability to translate complex engineering topics into clear communication for nonengineering audiences.
• Skilled at managing multiple parallel tasks with high attention to detail.
• Strong communicator with the ability to collaborate across functions and cultures.
• Teamoriented but also confident working independently.
• Fluent in written and spoken English.
• Experience in a medtech environment is a plus.
• Familiarity with IEC 60601x or MDR (EU Regulation 2017/745) is a plus.

Additional Information :

• A supportive international team connected by shared values and a culture of trust
• Meaningful responsibilities with a lasting impact on global healthtech improving medical decisions and patient outcomes
• 30 vacation days plus December 24th and December 31st
• Flexible working hours and a hybrid work model within Germany
• Bike leasing via our partner BikeLeasing
• Parking garage and secure underground bike storage
• Subsidized company restaurant and inhouse café
• Urban Sports Club membership with employer contribution
• Regular afterwork team and company events
• Centrally located modern workspace with a 212 m² rooftop terrace

Ready to apply We look forward to receiving your online application including your first available start date.

Contact person: Tatjana von Freyberg

Remote Work :

No

Employment Type :

Full-time