System Engineer Manager ServiceNow and Infrastructure Development, Amazon Leo Enterprise Engineering & Technology

Amazon Leo is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individualhouseholds to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

We are seeking an System Development Manager to lead critical infrastructure and platform services that enable our organization to scale and innovate. This role owns and manages ServiceNow Hex infrastructure (both bare metal and cloud services) and digital signage systems.



Key job responsibilities
Execute
- Define resourcing and roles required to meet the teams one-to-three-year objectives for ServiceNow Hex infrastructure and digital signage platforms
- Balance immediate operational needs against long-term goals and vision for infrastructure services
- Establish mechanisms to evaluate scope and priority across projects identifying where to reduce scope on one project to meet more critical deliverables on others
- Drive cost efficiencies and critical issue handling across all owned platforms
- Proactively mitigate risks before they become roadblocks
- Create scalable long-term mechanisms for process improvement
- Own results positive or negative and establish mechanisms that audit customer experience quality and operational performance

Ambiguity & Strategic Thinking
- Manage a team where problems opportunities and strategies may not be fully defined
- Make short-term vs. long-term decisions independently defining clear goals and objectives
- Design the right team structure mechanisms and strategy to meet long-term business goals
- Distinguish between one-way and two-way door decisions enabling your team to make two-way door decisions

Communication
- Foster a psychologically safe culture where team members contribute independent of their level
- Communicate clearly and concisely in verbal and written formats (narratives MBR/QBR PR/FAQ OP1/OP2)
- Present decisions to leaders up to two tiers above your level
- Influence and negotiate effectively using data-driven arguments while remaining open to others needs and points of view

Scope and Influence
- Influence team priorities and business strategy
- Partner with employees to define mission vision tenets and goals for the team
- Lead through teaching others educating employees on the larger picture long-term perspective and context behind business and technology choices
- Manage a team of individual contributors and potentially other managers

Team and People Management
- Identify communicate and document performance changes needed in a timely fashion
- Plan for long-term organization sustainability and growth
- Provide accurate timely and consistent feedback on performance
- Proactively offer and facilitate career growth and development conversations
- Lead recruitment efforts by attracting and hiring bar-raising talent
- Create mechanisms to build a diverse team
- Lead with empathy and foster healthy sustainable work/life harmony
- Set the standard for onboarding new team members

Process Improvement
- Remove bottlenecks and create best practices for process improvements and operational excellence
- Develop closed-loop mechanisms to quickly identify when projects are at risk and act decisively to get them back on track
- Establish and regularly review business performance and operational metrics
- Create new workflows processes or practices to improve scale of delivery

Technical Scope
- ServiceNow: Own and manage the ServiceNow platform including configuration customization integrations and operational excellence
- Hex: Manage Hex platform for inventory management and service
- Infrastructure: Lead both bare metal and cloud infrastructure services including architecture decisions capacity planning cost optimization and operational reliability
- Digital Signage: Own digital signage systems content management and operational support



- Bachelors degree in Computer Science Engineering Mathematics or a related field
- 5 years of managing system or software development teams experience
- 5 years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
- 7 years of relevant hands-on systems engineering and administrative work in networking storage systems operating systems experience

- Experience with AWS platforms services and design patterns
- Knowledge of systems engineering fundamentals (networking storage operating systems)
- Experience with Agile engineering practices (Kanban continuous delivery etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 166300.00 - 225000.00 USD annually