Sr Analyst IT BA

Oracle Integration Cloud (OIC) Technical Production Support Analyst

Exp- 7-9 Years

Job Summary:

We are seeking a skilled and detail-oriented Oracle Integration Cloud (OIC) Technical Developer with at least 5 years of experience in supporting and maintaining Oracle Cloud integrations. The ideal candidate will have strong technical expertise in developing monitoring and troubleshooting OIC integrations including REST/SOAP APIs scheduled orchestration flows file-based integrations and connectivity with Oracle SaaS and third-party systems.

This role is critical to ensuring stability scalability and performance of integrations across ERP HCM EPM and external systems. The candidate will work closely with functional teams solution architects and support teams to resolve integration issues optimize performance and maintain compliance with internal controls.

Key Responsibilities:

• Provide L2/L3 production support for Oracle Integration Cloud (OIC) integrations across ERP EPM and other systems.
• Monitor OIC integration health ESS jobs file transmissions error queues and exception reports.
• Troubleshoot technical issues related to OIC integrations including payload errors mapping failures connectivity issues authentication and token expiration.
• Perform code-level debugging of OIC orchestrations adapters (FTP SOAP REST File ERP HCM DB) and transformation mappings (XSLT JSON XML).
• Support integration jobs that load and extract data using FBDI HDL UCM and other Oracle-delivered interfaces.
• Collaborate with Oracle Support to raise SRs and ensure timely resolution of platform-related issues.
• Ensure all changes to integrations are properly documented and follow internal SDLC change control and SOX audit guidelines.
• Analyze root cause of recurring issues and work on long-term solutions and automation opportunities.
• Build and maintain technical documentation flow diagrams interface control documents (ICDs) and error resolution guides.
• Participate in deployments patch validations regression testing and cutover activities.
• Manage access tokens key stores connectivity agents and certificates used in integrations.
• Work with business teams to validate data flows and ensure successful E2E transactions across systems.

Qualifications :

Experience & Skills Requirements:

• Minimum 5 years of hands-on experience with Oracle Integration Cloud (OIC) in a production support or technical development role.
• Strong experience in building and troubleshooting OIC integrations using REST SOAP and file-based orchestrations.
• Proficient in transformation logic using XSLT XPath JSON and XML schemas.
• Experience with Oracle Cloud ERP and HCM integration adapters (ERP Adapter HCM Adapter FTP Adapter REST/SOAP Adapter DB Adapter etc.).
• Hands-on experience with FBDI HDL UCM and Oracle-delivered web services.
• Experience with OAuth2 tokens connectivity agents SSH key management and certificate renewals.
• Familiarity with OIC agent installations and upgrades for on-prem/cloud hybrid integrations.
• Strong understanding of error handling framework retry logic and fault policies within OIC.
• Ability to monitor and manage integrations using OIC dashboard activity streams and logging tools.
• Experience in tools such as Postman SOAP UI Putty and WinSCP for testing and troubleshooting.
• Basic understanding of Oracle ERP data models chart of accounts and master data flows is a plus.
• Experience working with ServiceNow JIRA or other ticketing systems to manage support queues.
• Familiarity with ITGC/SOX controls documentation and audit trail maintenance for integration changes.

Preferred Qualifications:

• Bachelors degree in Computer Science Engineering Information Systems or equivalent technical discipline.
• Oracle OIC or Oracle Cloud Platform certification is a plus.
• Experience working in large-scale Oracle Cloud ERP/HCM/EPM implementations or upgrades.
• Exposure to CI/CD concepts and tools such as GitHub Jenkins or DevOps pipelines for integrations.
• Experience in Agile/Scrum environments with knowledge of sprints stories and release management.

Work Environment & Tools:

• Oracle Integration Cloud (OIC) DBCS PL/SQL
• Oracle Cloud ERP HCM EPM SaaS
• FBDI HDL UCM BIP OTBI
• Tools: Postman SOAP UI WinSCP Putty SQL Developer
• ITSM: ServiceNow JIRA Confluence
• DevOps/Versioning: GitHub Jenkins Release Pipelines
• Monitoring & Documentation: Excel PowerPoint Visio Lucidchart

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Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time