Account Manager Business Information

MISSION :

To act as a trusted advisor to clientscombining industry insight transparent communication and solutionoriented thinking. My mission is to consistently deliver value anticipate client needs and represent the organization with professionalism integrity and accountability.

MAIN RESPONSIBILITIES:

An Account Manager is responsible for owning growing and nurturing client relationships to ensure longterm revenue customer satisfaction and strategic alignment between the clients needs and the companys solutions.

Core Responsibilities:

1. Relationship Management: An AM serves as the primary point of contact for clients ensuring smooth communication and building trust. They maintain regular engagement to understand client goals challenges and expectations.

2. Revenue Growth & Upselling: They identify new business opportunities within existing accounts including upselling crossselling and exploring additional service lines that align with the clients evolving needs.

3. Client Retention: Account Managers work proactively to reduce churn by ensuring satisfaction addressing issues quickly and delivering consistent value. Their success is tied to strengthening long-term partnerships.

4. Solution Advisory & Problem Solving: They act as strategic advisorshelping clients maximize the value of the products/services ensuring adoption and providing guidance on best practices.

5. Coordination & Internal Alignment: AMs collaborate with product finance operations and service teams to deliver seamless client experiences. They translate client feedback into actionable insights for internal teams.

6. Performance Monitoring: They track account health metricsusage satisfaction payment behaviour revenue trendsand ensure proactive intervention when risks appear.

7. Contract & Commercial Management: Account Managers handle renewals pricing discussions proposal preparation and negotiations to protect revenue and maintain profitable relationships.

The position is required to be based in Mumbai due to the citys strategic significance as Indias financial capital and its concentration of highvalue business opportunities. 

Mumbai hosts the headquarters and key decision-making centers of major PSU banks large corporates NBFCs fintechs and global enterprisesmaking it a critical hub for client engagement and business development. 

Being Mumbaibased enables closer proximity to senior stakeholders faster turnaround on client requirements and greater visibility in industry networks and regulatory ecosystems. 

It also allows the role to effectively capitalize on emerging opportunities across BFSI corporate lending risk intelligence and business information services thereby driving stronger revenue growth and deeper market penetration for the organization.   

Qualifications :

• Bachelors degree in Business Administration Marketing Commerce Finance or a related field. Masters degree (MBA) in Sales Marketing or Business Management 
•  35 years of experience in sales business development or account management (depending on     seniority of the position).Proven track record of meeting or exceeding sales targets. Experience managing client relationships and handling end to end sales.

1. CRM & Digital Tools Proficiency:  CRM platforms ability to manage pipelines track client activities and analyze account health.
     
2. Data Analysis & Reporting: Comfort with Excel (VLOOKUP pivot tables dashboards)Ability to interpret financial data credit scores and market indicators building periodic performance reports (quarterly reviews account metrics)

3. Contract & Documentation: Handling & Reviewing commercial proposals service agreements SLAs understanding pricing models renewal cycles and compliance requirements

4. Relationship Management: Building trust with decision-makers and influencers maintaining regular engagement through reviews calls and value-add insights managing complex stakeholder dynamics

5. Negotiation & Retention Skills: Handling renewals pricing discussions and upsell opportunities managing objections with confidence and empathy ensuring long-term client loyalty

Additional Information :

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Health care

Remote Work :

No

Employment Type :

Full-time