Sr Staff Outbound Product Manager AI Assistant

At Moveworks were building the most advanced enterprise AI platform in the world combining generative LLMs agentic reasoning enterprise search and natural conversation into one cohesive product experience. As an Outbound Product Manager youll play a key role in shaping the future of our AI Assistant used by millions of employees around the world.

Our mission is to win the Front Door by being a daily assistant for all employees.

As a Sr. Staff Outbound Product Manager you will be responsible for the market success of our Assistant portfolio including EmployeeWorks: shaping the narrative ensuring deployments are repeatable enabling the field and partners to drive adoption and growth.

What Youll Do:

• Develop deep customer and market understanding: segment needs competitive landscape and the real-world constraints of deploying integrations in large enterprises (security governance admin workflows change management).
• Help with defining and testing GA readiness for integrations: packaging documentation deployment guides support escalation paths and operational playbooks.
• Lead adoption efforts for new capabilities and major integrations including announcements release notes demo assets and internal enablement.
• Lead early access programs to gather feedback and validate new product capabilities.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product engineering and leadership teams.
• Enable Sales/SE/CS/Support with talk tracks discovery questions ROI narratives competitive objections implementation checklists and troubleshooting guides.
• Define and drive adoption and success metrics for the Assistant.
• Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
• Manage community engagement and create content that drives interest and success.

Qualifications :

To succeed in this role you have:

• 5 years in Product Management Product Marketing Solutions Partner Success or a hybrid PM/PMM roleideally with enterprise SaaS and platform/integration products.
• Demonstrated experience shipping and scaling integrations/connectors platform ecosystems or developer/admin-facing features.
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML permissions and ACLs data governance security reviews compliance and admin UX.
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Ability to craft crisp narratives and practical enablement: you can write the pitch build the deck and equip teams to win.
• Comfort working cross-functionally with Sales SE CS Support Marketing Partnerships and Security/Legal.
• Analytical approach to adoption: you define metrics instrument success and make data-informed recommendations.
• Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
• Strong sense of accountability with the ability to influence lead and execute effectively.
• Action-oriented mindset and motivation to deliver impactful outcomes

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time