Associate Technical Service Manager

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Role Overview

As an Associate Manager in PSS QA Engineering Services you will be a key part of our global leadership team shaping and delivering exciting services that provide real value to our studios and contribute meaningfully to the future of PlayStation and the gaming industry.

You will lead our talented multi-cultural and engaged ALM Support team owning the strategic service direction and supporting the team as they develop their skills and reach their full potential.

ALM Support acts as the backbone of PlayStations development infrastructure managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress manage quality and ship world-class games.

What Youll Be Doing

• Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar

• Overseeing the technical configuration and health of our global Jira and TestRail instances ensuring they are optimised to meet the unique needs of our studios

• Responsible for staff recruitment selection training development and regular performance reviews

• Ongoing coaching and mentoring as required and recognition of successes

• Ensuring effective and efficient operational service delivery to our studios using data and service metrics to help the team track our progress and continually improve the quality of support we provide

• Defining and managing team budgets and resources thoughtfully using data to ensure a sustainable workload and healthy balance for the team

• Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals

• Advocating for SIEs cultural values and fostering an inclusive environment where everyone can do their best work.

• Collaborating with global QA leadership peers to promote knowledge sharing and cultivate innovation and success within PlayStation Studios QA and its partners

Who Youll Work With

• PlayStation Studios QA leadership

• Studio heads production teams and internal studio QA managers

• Internal and external partner test teams and leads

• Sibling teams within the Global Creative Technology and Services group

Your Background

• Experience in staff development and leadership of a team in a managerial role

• A solid understanding of the Software Development Lifecycle and all related processes

• Comfortable managing budgets and planning resources.

• Solid communication - strong business writing public speaking and presentation and listening skills.

• Willingness to advocate and lead via SIE cultural leadership values: Communication Innovation Collaboration Inclusion

Beneficial Experience

• Management of a busy technical Service Desk

• A good understanding of quality assurance techniques and testing methodologies

• Solid gaming industry appreciation and understanding

• Deep PlayStation and other console platform knowledge

• Cross-cultural/global working experience

• Technical/administrative experience of supporting ALM enterprise tools - Jira Confluence TestRail etc- ideally within a Service Desk environment

• Ability to see a task through to completion on time and to expected quality

Desirable Qualifications

• Formal management and/or project management qualifications

• ITIL Service Management

• Service Desk Management (SDI/SDA)

We recognise that talent comes in many forms. If youre excited about this role but dont tick every single box wed still love to hear from you!

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.