Senior Administrative Coordinator, Registrar's Office

Responsibilities
Process course registrations bio-demographic updates enrollment verifications loan deferments and transcript requests in compliance with FERPA and university policies. Oversee the intake scanning and maintenance of student records within the document management system (DocStar/Hyland). Research and resolve complex records and enrollment issues in collaboration with Assistant and Associate Registrars. Maintain Standard Operating Procedures and a yearly production calendar to ensure consistent and accurate processing. Serve as the primary contact for front-desk operations and manage the inbox including triaging inquiries. Coordinate meetings special projects departmental events and university initiatives providing administrative and logistical support. Manage office supplies equipment and transcript-related materials including ordering and budget tracking. Generate and maintain reports to support enrollment monitoring compliance and decision-making and represent the Registrars Office on committees as assigned. Hire train schedule and supervise work-study students while providing guidance cross-training and quality oversight for staff and document processes. Interpret and apply policies to ensure compliance with FERPA and institutional regulations identify process improvements and support planning initiatives. Perform other duties as assigned.

Qualifications
Associates degree required; bachelors degree preferred. Three to five years of administrative experience preferably in a university registrars office or similar setting. Equivalent combinations of education and experience will be considered. Proficiency in Microsoft Office especially Excel and Word. Experience with student information systems (e.g. Banner Colleague Jenzabar PeopleSoft Workday) preferred. Familiarity with reporting tools (e.g. Access Cognos) and AI communication tools or chatbots preferred. Knowledge of student records policies procedures and FERPA regulations. Strong organizational skills with the ability to manage multiple priorities. High level of accuracy and attention to detail. Sound judgment and ability to interpret and apply policies. Strong written and verbal communication skills. Ability to build relationships and provide excellent service to a diverse community. Self-motivated dependable and able to work independently and collaboratively. Ability to maintain confidentiality and exercise discretion. Demonstrated professionalism critical thinking and sound decision-making.