Consultant Salesforce Agentforce Consultant
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About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
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Consultant Salesforce Agentforce Consultant
You will work within the Infosys Salesforce and Digital Experience Practice focused on service transformation AIenabled automation and contact center modernization using Salesforce platforms.
As a Salesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
- Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
- Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
- Configure Service Cloud capabilities such as:
- Case Management
- OmniChannel
- Knowledge
- Salesforce Flows
- Implement and optimize AIassisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
- Work closely with Infosys architects developers and integration teams to ensure scalable and secure solutions
- Support testing deployment and post golive hypercare activities
- Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
- Contribute to reusable assets accelerators and best practices within the Infosys Salesforce Practice
- 5 years of experience in Salesforce Service Cloud implementations
- Handson experience or strong exposure to Salesforce Agentforce / Einstein AI
- Strong understanding of contact center operations and customer service workflows
- Experience delivering solutions in Agile or SAFe environments
- Strong communication skills to articulate AI and automation concepts to business users
- Bilingual - English and Japanese
- Salesforce Service Cloud Consultant certification
- Experience with chatbots virtual agents or conversational AI platforms
- Exposure to Salesforce Data Cloud integrations
Infosysisanequalopportunityemployerandallqualifiedapplicantswillreceiveconsiderationwithoutregardtoracecolorreligionsexsexualorientationgenderidentitynationaloriginprotectedveteranstatusspouseofprotectedveteranordisability.
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About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
