Consultant Salesforce Marketing Cloud BA
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Job Summary
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Role: Consultant Salesforce Marketing Cloud Business Analyst
Based on your role please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope phase and business needs at the time of allocation with flexibility governed by business and client requirements
You will be part of the Infosys Salesforce Practice working with global clients on digital marketing and customer engagement transformation initiatives. The team collaborates closely across business technology and design to deliver scalable and outcomedriven Salesforce solutions.
As a Salesforce Marketing Cloud Business Analyst you will support enterprise digital marketing programs by translating business and marketing requirements into scalable Salesforce Marketing Cloud solutions. You will act as a functional liaison between client stakeholders and Infosys delivery teams to ensure successful implementation and adoption.
- Engage with client business and marketing stakeholders to understand campaign personalization and customer engagement needs
- Elicit analyze and document business requirements; translate them into functional specifications user stories and acceptance criteria
- Define and document endtoend customer journeys and campaign workflows using Salesforce Marketing Cloud
- Act as a functional bridge between client teams and Infosys technical teams
- Support solution design across:
- Journey Builder
- Email Studio
- Automation Studio
- Contact Builder
- Mobile Studio
- Drive UAT planning coordination defect triaging and business signoff
- Ensure adherence to Infosys delivery standards data privacy consent management and compliance requirements
- Support golive activities postproduction stabilization and continuous optimization initiatives
- 5 years of experience as a Business Analyst in CRM Digital Marketing or Salesforce programs
- Strong functional expertise in Salesforce Marketing Cloud
- Solid understanding of customer segmentation campaign orchestration and personalization strategies
- Experience working in Agile delivery models with distributed teams
- Strong documentation communication and stakeholder management skills
- Bilingual - English and Japanese
- Salesforce Marketing Cloud Consultant or Administrator certification
- Exposure to Salesforce Data Cloud or Sales / Service Cloud
- Experience working on largescale transformation programs
In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (JAPAN)
- Term Life Insurance
- Referral Bonus Programs
- YearEnd Tax Support
- Paid annual leave and bereavement Leave and Statutory Holidays
- Short Working Hours for employees with caregiving responsibilities.
- Statutory Social Insurance: Welfare Pension Unemployment Insurance Health Insurance Nursing Care Insurance and Workers Compensation Insurance
- Health & Wellbeing support: Annual Health Checks with partial cost reimbursement Stress Checks & Industrial Physician support
- Employee Engagement and Wellbeing: Employee Events Wellbeing Programs Reward & Recognition
- Workplace Amenities: Onsite amenities include complimentary beverages.
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
