Corporate MedTech Product Support & Service Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Actual Talent is a talent acquisition consultancy that offers Executive Search RPO and Talent Solutions.
Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people diversity and inclusion innovation and cutting-edge technology.
About the client:
We are working with a leading European specialty pharmaceutical company focused on the treatment of central nervous system disorders (CNS) currently seeking a Corporate MedTech Product Support & Service Specialist. The position is based in Barcelona and offers a hybrid work model.
Job description:
Reporting to the Corporate Head of Supply and dotted to MedTech Business Unit this role offers a unique opportunity to design implement and manage endtoend operational processes for Neuraxpharm innovative deviceplussoftware solutions. You will lead ordertocash workflows patient support operations partner governance logistics performance operational compliance and the setup of new MedTech programs.
You will work crossfunctionally with IT Regulatory Legal Finance Commercial Excellence Market Access and strategic partners to ensure a robust compliant and scalable operating model.
Your major accountabilities:
Project SetUp (NPI / Launch Readiness)
Design internal and partner ordertocash workflows and lead alignment workshops with the strategic partner (MJN).
Define systems interfaces with IT ensuring correct implementation of patient activation/deactivation workflows endtoend.
Define endtoend patient management workflows aligned to the clinical journey.
Ensure compliance by design with MDR and GDPR across all operational processes and data flows.
Coordinate with Finance the invoicing and billing model (logic tax/VAT reconciliation document flows).
Set up the Patient Support Program establishing KPIs and dashboards for service performance.
Define CRM KPIs and operational SLAs in collaboration with Commercial Excellence.
Create and maintain the SKU governance model including master data attributes and lifecycle status.
2. Operations Management (SteadyState)
Oversee partner performance for ordertocash ensuring SLA compliance incident resolution and continuous improvement.
Monitor device returns/RMA turnaround times and rootcause patterns; coordinate corrective actions.
Track and improve logistics KPIs (OTIF transit times DOH shrinkage) together with 3PLs and partners.
Manage the performance training quality and compliance of the Patient Support Service partner.
Provide operational documentation for public procurement tenders (SOPs data flows security notes).
Assemble and maintain operational annexes for submissions (IFU references HTA inputs Technical Documentation pointers labelling overviews manufacturer declarations).
Deliver operational training (Tech OrdertoCash Patient flows) to commercial and support teams.
Requirements:
Degree in Engineering Supply Chain Life Sciences or similar.
5 years of experience in Operations/Supply within Medical Devices or regulated healthcare environments including NPI and operational management.
Experience designing order to cash and patient workflow processes with IT. Strong experience in partner governance (CMOs 3PLs BPOs).
Understanding of MDR operational implications and GDPR for patient data.
Proficiency in ERP/CRM systems (SAP/Oracle/NetSuite; Salesforce/Dynamics is a plus).
Strong analytical skills and experience creating dashboards (Excel / Power BI).
Experience with Patient Support Programs or equivalent service models.
Excellent project management skills and a continuousimprovement mindset.
Fluent English; ability to collaborate across geographies in multicultural settings.
Availability to travel up to 20%.
What we offer:
Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.
Attractive remuneration according to the experience and skills provided.
An inspiring leadership team that drives performance.
An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate dynamic a result focused and an expert & excellent team!
