Technical Account Manager

We are looking for a driven salesperson who wants to build long-term customer relationships in the high-tech space

NYFORS Teknologi AB is an innovative supplier of advanced systems for splicing and processing of optical fiber. We are a family-owned company with solid technical expertise and 38 years of experience in the industry. Our products are used by leading companies and research institutions worldwide in telecommunications aerospace defense medical technology and high-power laser applications.

We are now looking for a Technical Account Manager who will play a central role in our continued growth by driving sales processes from lead to close while building strong and long-term relationships with our customers globally.

THE ROLE

As a Technical Account Manager at NYFORS you will be the face of the company for many of our customers. You will drive sales processes for both standard products and more complex systems where you partly act as a coordinator and leverage internal technical resources to ensure that customer needs are met.

You will work in an international environment where all customer communication is conducted in English. Our customers are geographically spread across the globe which means you will interact with companies and organizations in many different countries.

RESPONSIBILITIES

Sales

• Handle incoming leads from the website trade shows partners and other sources

• Drive sales processes from first contact to close

• Lead sales meetings both in-person and digital

• Attend relevant trade shows and events to represent NYFORS

• Create and present quotations based on customer needs

• Build and nurture long-term relationships with existing and new customers

• Identify opportunities for upselling and cross-selling

Coordination

• Act as a coordinator for sales projects where technical verification is required

• Coordinate with engineers and technical specialists to ensure customer requirements are met

• Document requirements specifications and follow-ups systematically

• Ensure deals follow set timelines and that all parties are kept informed

CRM and Reporting

• Work systematically in HubSpot to document all customer communication

• Keep the pipeline current and forecasts updated

• Participate in regular sales meetings and report status

• Contribute to the improvement of sales processes and materials

WE ARE LOOKING FOR

Experience and Background

• At least 25 years of experience in B2B sales with complex products or systems

• Documented success in driving deals from lead to close

• Experience with long sales cycles (312 months) and deal values from 100 KSEK up to several million

• Familiarity with coordinating technical resources in the sales process

Language and Communication

• Fluent in English both spoken and written

• Excellent ability to build trust and long-term relationships

• Able to adapt communication to the audience from technical experts to business decision-makers

Technical Understanding

• A genuine interest in technology and innovation

• Ability to learn complex products and applications

• Skilled at asking the right questions when engaging with technical experts

• Understanding that customers buy solutions not just products

Personal Qualities

• Self-driven but knows when to ask for help

• Motivated by building long-term relationships rather than quick transactions

Systems Proficiency

• Experience working systematically in CRM systems (we use HubSpot)

• Basic understanding of ERP systems is a plus

BONUS QUALIFICATIONS

• Experience from industries such as medical technology laboratory equipment industrial automation capital equipment or similar high-tech segments is highly valued

• Experience from photonics optics or laser technology

• Experience in export and international sales

• Experience working with distributors or partners

WE CAN OFFER

At NYFORS you will work with products at the absolute cutting edge of technology and we offer versatile and stimulating work with the opportunity to develop and broaden your knowledge and skills. You will work in bright and pleasant premises at our head office in Skrubba Stockholm and we encourage a healthy work-life balance by offering our employees flexible working hours.

We value diversity highly and have employees from five different countries. Our goal is to create a long-term rewarding and fun collaboration together with you.

As one of the few dedicated salespeople at NYFORS you will have the opportunity to shape your role and contribute directly to the companys growth and strategic direction. You will work closely with management and have a tangible impact on how we develop as a business.

THE TEAM

You will join a small close-knit team where your contributions truly matter. The NYFORS team includes development engineers mechanical engineers and physicists and as a Technical Account Manager you will be the vital link between our technical expertise and our customers around the world. We believe in close collaboration between sales and engineering and you will have direct access to some of the most knowledgeable people in the industry to support you in the sales process.

At NYFORS we find it rewarding to see innovative technology meet real customer needs and to see our products successfully deployed worldwide. We strive to be a stimulating employer for anyone looking to develop their skills broadly.

APPLICATION

If you are interested in this opportunity please submit your application as soon as possible. We conduct interviews on an ongoing basis so please apply as soon as you can. Your application should include your CV and a personal letter where you tell us more about who you are and how you can contribute to this role and to NYFORS as a company.

ABOUT NYFORS

NYFORS is an innovative company moving at the forefront of technology. Our aspiration is to develop the best possible products for our customers. As such we are looking for top applicants and strongly believe in investing in our employees. We encourage all our employees to develop the skills they are most interested in while working here. Our people are our strongest asset and what enables NYFORS continued success. Here you will get the opportunity to work with modern high-tech equipment with dedicated co-workers. For more information about us visit