L&D Specialist

L&D Specialist

Job Type: Full Time-Individual Contributor
Location: Goway Manila
Reporting to: L&D Manager
Salary:Php 40000 to Php 45000
Role Type:New

Job purpose:
INA Prime Solutions is our BPO line of business in Manila PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions leveraging skilled workforce to drive operational excellence and client success.

As an L&D Specialist you will be responsible for:

What will be your key responsibilities

1. Conduct engaging and interactive training sessions in-person virtually or through blended learning approaches.
2. Design and develop comprehensive training programs that align with the companys goals.
3. Create training materials including manuals e-learning content and presentations.
4. Collaborate with management and employees to identify training needs.
5. Perform gap analyses to determine where current training is lacking and where improvements are needed.
6. Assess the effectiveness of training programs through feedback surveys and performance metrics.
7. Continuously update training programs based on feedback and changing company needs.
8. Prepare reports on training effectiveness and present findings to management.
9. Stay updated with the latest training technologies and methodologies to enhance training effectiveness.
10. Work closely with managers and leads to develop specialized training content.
11. Communicate effectively with employees at all levels to ensure training needs are met.
12. Training is onsite with potential for remote work depending on training needs.
13. Standard business hours with flexibility for evening or weekend sessions as required.
14. Facilitate onboarding refresher and process-specific training sessions.
15. Carry out ad hoc tasks and responsibilities as required providing support across all teams and ensuring smooth operations when unforeseen or urgent matters arise.

What are we looking for

• For internal hire - has a knowledge about the products and processes and has an experience in conducting training and good track record is a plus.
• Excellent presentation and communication skills.
• Strong organizational and time management abilities.
• Ability to create engaging and informative training materials.
• Analytical skills to assess training effectiveness and make data-driven improvements.
• Adaptability to work with various departments and training needs.
• Ability to solve problems and develop effective strategies to enhance support quality.

Preferred Qualifications:

• Experience in BPO
• Experience delivering system training or client enablement sessions.
• Experience working with GDS systems (Amadeus or similar).
• Proficient in Excel and Google Sheets

What can you expect from Goway
Imagine working for a company where your career feels like an adventure. At Goway youll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives and we place real importance on time away from work such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us so we match your RRSP contributions and provide comprehensive medical dental and vision coverage.
• Our commitment to professional growth means youll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA so youll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto Vancouver Los Angeles Manila Sydney and beyond youll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicants interest. Please be advised that only those selected for an interview will be contacted.
  
  

How to Apply:
If this role feels like your next step click Apply Now to create your profile upload your CV and share a few details about yourself. Our talent team reviews every application and if your experience aligns with our needs we will reach out to set up the next step.

AI Screening Disclosure

To help us fairly and efficiently review applications we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications notifications and records related to this posting for three years reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver Los Angeles Sydney and Manila our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. Were united by a passion for travel and are committed to doing the right thing: supporting diversity equity inclusion and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices we operate as one forward-thinking team transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at

Required Experience:

IC