Dir. Global Cust Solutions Strat Deploy

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Johnson & Johnson MedTech Supply Chain is recruiting for a Director Global Customer Solutions Strategy & Deployment located in Raritan NJ / Zug Switzerland or Prague Czech Republic.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

Raritan NJ - Req#: R-070037

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at looking for a practical strategic leader who turns big-picture priorities into programs that deliver real this role youll run the PMO and portfolio for Global Customer Solutions shape executive governance and lead change so improvements stick improving customer experience lowering costs and helping our commercial teams move faster. This is a hands-on role that combines strategy delivery and people leadership. We encourage applicants from all backgrounds and age groups and are committed to inclusive hiring and reasonable accommodations.

Key responsibilities:

• Own end-to-end program and portfolio coordination: track progress remove cross-program blockers and implement stagegate rigor so initiatives are delivered on time and on budget.
• Design and run executive governance forums: prepare decision packs scenario analyses and follow-through plans to support timely executive decisions.
• Drive long range planning and prioritization: translate executive intent into a clear prioritized multi-year roadmap aligned across regions and functions.
• Lead communications and change enablement: develop executive communications commercial/supply chain/ customer briefings and operationalize change plans to drive adoption and minimize disruption.
• Design and develop performance analytics: maintain executive dashboards (portfolio health benefits realization critical metric variance) and surface actionable insights.
• Deliver costreduction and operational efficiency programs including offshoring where applicable and ensure measurable business outcomes.
• Build and develop talent: recruit coach and develop senior managers and embed structures that sustain high performance and succession readiness.
• Capture voice of customer (surveys NPS VOC) and translate insights into commercial-facing narratives and action plans.

Qualifications

Education: Minimum Bachelors degree and/or equivalent University degree required; Advanced degree preferred.

EXPERIENCE AND SKILLS:

Required:

• Minimum ten (10) years of relevant professional work experience
• Experience in portfolio/program management commercial operations transformation.
• People management experience.
• Proven PMO experience: portfolio governance stagegate rigor and benefits realization.
• Strong organizational change skills with track record of driving adoption across functions and regions.
• Excellent executive-level communication and decision-support experience (steerco materials scenario analysis).
• Strong commercial/supply chain/ customer management and prioritization skills across commercial and functional partners.
• Comfortable working with analytics and dashboards (portfolio health critical metric tracking) and driving data-informed decisions.

Preferred:

• Experience in customer-facing or commercial organizations; background in healthcare or life sciences a plus.
• Experience leading offshoring cost-reduction or global operating model changes.
• Familiarity with customer insights programs (NPS VOC) and turning insights into commercial action.
• Experience working across multiple regions and virtual/global teams with fluency managing cross-cultural commercial/supply chain/ customer expectations
• Experience with analytics tools such as Power BI Tableau

Other:

• Language requirements: English required.
• May require up to 25% domestic and/or international travel to other sites and locations

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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