Sr. Supervisor Tool Facility

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The Sr. Tool Facility Supervisor is responsible for leading the planning staffing and day-to-day operations of the Tool Facility at the Otis Elevator Florence SC site. This role oversees a combination of hourly and salaried team members across multiple operational cells and support functions ensuring tooling is available compliant and delivered on schedule to support field installation and maintenance activities.

This position requires a hands-on leader with strong mechanical aptitude and an industrial problem-solving mindset. The ideal candidate is comfortable working with tools equipment and machinery understands how work gets done on the floor and leads by example. Combines technical versatility with strong leadership skills this individual is resourceful solutions-oriented and able to balance practical technical knowledge with people leadership and operational accountability.

The Supervisor is accountable for meeting safety (EH&S) quality delivery and cost goals while driving continuous improvement through lean principles strong people leadership and effective cross-functional collaboration. This position plays a critical role in enabling field productivity and customer satisfaction.

Key Responsibilities Operations & Performance

• Lead daily Tool Facility operations including planning scheduling staffing and workflow management across multiple cells.

• Provide hands-on operational leadership supporting the team in resolving tooling equipment and process challenges as they arise.

• Monitor and manage field tool orders and schedules to ensure on-time delivery availability and readiness.

• Own and track key performance indicators (safety quality delivery cost productivity and inventory).

• Ensure tooling meets quality calibration safety and compliance requirements.

• Identify troubleshoot and resolve operational issues impacting deliveries commitments or tool readiness.

• Support new product introductions tooling changes and operational transitions.

People Leadership

• Lead coach and motivate hourly and salaried team members through clear expectations and visible hands-on leadership.

• Lead by example on the floor demonstrating safe work practices mechanical awareness and operational discipline.

• Provide ongoing feedback performance management and accountability.

• Support training and skill development including technical safety and standard work competencies.

• Foster a positive engaged and safety-focused team culture rooted in ownership and continuous improvement.

Safety Quality & Compliance

• Ensure compliance with all EH&S OSHA and Otis safety and quality standards.

• Actively lead safety initiatives audits and corrective actions.

• Maintain standard work documentation and audit readiness across the Tool Facility.

Lean & Continuous Improvement

• Drive lean principles including 5S standard work visual management and waste reduction.

• Identify opportunities for process layout and tooling improvements that improve safety efficiency and quality.

• Champion continuous improvement through team engagement and problem-solving.

Cross-Functional Collaboration

• Partner effectively with Materials Purchasing Engineering Logistics Finance HR EH&S and IT.

• Support customer service needs and online tool ordering systems.

• Communicate clearly with stakeholders to align priorities and execution.

Qualifications & Experience

• Proven leadership experience in an industrial manufacturing distribution or tooling environment.

• Strong mechanical aptitude with hands-on experience using tools equipment or industrial machinery.

• Practical industrial mindset with the ability to troubleshoot issues and drive solutions in a fast-paced environment.

• Knowledge of mechanical and electrical repair concepts and field tooling requirements.

• Strong communication organizational and people leadership skills.

• Proficiency with Microsoft Office (Excel PowerPoint Power BI Word).

• Understanding of lean manufacturing principles and continuous improvement.

• Forklift Certification

Education & Experience Requirements

• Minimum Required: AA/AS degree with 5 years of relevant experience

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

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